Passenger Service Lead Ottawa International Airport Featured
- Ottawa, On Canada
- Job ID
Passenger Service Lead International Airport job at Menzies Aviation in Ottawa ON
Description, duties, responsibilities
Main Accountabilities Include:
+ Leads a team of Passenger Service Agents
+ Ensure accuracy of all weight and balance requirements
+ Promptly handle all customer service complaints with a focus on positive resolution.
+ Complete all check-in procedures including the handling of reservations ticketing seat assignments airport announcements and checking for proper international documentation.
+ Ensures tasks are performed in accordance with the Company and Airlines specific procedures and policies.
+ Assist customers with special needs and unaccompanied minors.
+ When operating jetways Passenger Service Agents will be required to work at heights of over 15 feet and be responsible for open/closing aircraft doors.
+ Must be able to read and interpret aircraft weight and balance loading instructions hazardous material identification labels aircraft loading manifests and baggage and cargo routing tags.
+ Ensure the safe and secure operations in accordance with the highest possible standards of health safety security and all government statutory requirements
+ You may be required to drive and operate small specialized commercial vehicles at times and as such you will require a valid driver’s license with a clear driving record.
+ Required to attend the mandatory training imposed by the Company and Airlines as per job role.
+ Must be able to comfortably and continuously move/lift customer luggage with an average weight of 50 pounds in some cases exceeded 70 pounds.
+ Promote a professional image at all time and comply with company uniform standards
+ Leads by example.
+ Other duties as assigned.
Qualifications and Experience:
+ Must be at least 18 years of age and legally able to work in Canada;
+ Must have high school diploma GED or equivalent work experience;
+ Must be able to speak read and write in English;
+ Must complete and pass initial new hire classroom and on-the-job training
+ Valid G or G2 driver’s license with good driving record.
+ Must be able to hold and maintain all required airport security clearance
+ Reliability our customer and your fellow employees rely on you
+ Must be available and flexible to work variable shifts including weekends and holidays;
+ Must be comfortable working in an airport environment
+ Position requires long periods of time at the ticket counter and gate check-in areas; must be able to stand for prolonged periods of time.
Menzies Aviation Company Overview
With more than 200 airport operations across 6 continents, Menzies Aviation relies on more than 30,000 employees to ensure that our services hit the heights which are expected of us. We believe that true excellence is only delivered by people with the knowledge, tools and passion to set standards rather than chase them. We offer landside and airside services tailored to our customers needs, timed to their schedules, and delivered by teams with the knowledge, tools and passion to set standards rather than chase them. Our core services include Ground Handling, Cargo, Fueling, Executive Services and Offline Services.