Passenger Service Manager Featured
- Denver, Colorado
- Job ID
Passenger Service Manager job at Menzies Aviation in Denver CO
Description, duties, responsibilities
+ Full accountability to the Passenger Service Manager for Health and Safety issues operational and financial performance of their shift
+ Planning resource allocation in each business unit for their shift
+ Routine liaison with customer representatives
+ Liaison with internal and external customers and agencies
+ Producing routine reports
+ Support the development of business units with accurate and timely project work
+ Ensuring compliance with all internal and external operational and administrative requirements
+ Perform as a mentor to other employees
+ Required to attend the mandatory training imposed by the Company and Airlines as per job role
+ Provide training to employees in accordance with Company and Airline standards
+ Must be at least 18 years of age
+ Must pass pre-employment drug screen
+ Must have current valid US driver’s license
+ Ability to proficiently read write and speak English
+ Excellent communication skills
+ Must have a positive can-do upbeat personality
+ Able to remain calm under pressure
+ Must excel in time management skills and require minimal supervision
+ Able to stand for long periods of time at the ticket counter and gate check-in areas
+ Must be comfortable lifting 70lbs
+ Must pass FBI background check and obtain US Customs seal
+ Must be available and flexible to work variable shifts including weekends and holidays
+ Management experience in the Airport Ground Handling business
+ Advanced Computer Skills Required
+ Previous management experience and a demonstrable track record of passenger services success
+ A proven track record in managing a business unit
+ Possess 3-5 years of aviation industry experience with sound knowledge of passenger operations and procedures
+ Organizing and planning skills with the ability and initiative to react effectively and quickly to unexpected circumstances
Knowledge Skills and Abilities
+ Ability to learn quickly
+ Ability to understand and carry out oral and written instructions and request clarification when needed
+ Strong interpersonal skills
+ Ability to work as part of a team
+ Ability to build relationships
+ Salary (exempt)
+ Advancement Opportunities
+ Health Dental Vision 401K
+ Life and Short-Term Disability Insurance
+ Paid Vacation
+ Paid Training
+ Uniform Provided
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Work is primarily done indoors; however the individual will be working near terminals with consistently open doors where harsh weather conditions could affect the indoor environment. The Passenger Service Agent team is provided a Menzies Aviation uniform including a long coat.
This individual will also work with disgruntled customers throughout the airport and must maintain a positive attitude when representing our company and communicating with customers within the airport.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job the employee is frequently required to stand walk sit use hands to finger handle or feel objects tools or controls; reach with arms climb or balance; and talk or hear.
Other tasks include lifting passenger bags up to 70lbs which could also involve bending and stooping. The employee must frequently lift and/or move up to 25lbs and occasionally lift and/or move up to 70lbs.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about discussed or disclosed their own pay or the pay of another employee or applicant. However employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information unless the disclosure is (a) in response to a formal complaint or charge (b) in furtherance of an investigation proceeding hearing or action including an investigation conducted by the employer or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
Menzies Aviation Company Overview
With more than 200 airport operations across 6 continents, Menzies Aviation relies on more than 30,000 employees to ensure that our services hit the heights which are expected of us. We believe that true excellence is only delivered by people with the knowledge, tools and passion to set standards rather than chase them. We offer landside and airside services tailored to our customers needs, timed to their schedules, and delivered by teams with the knowledge, tools and passion to set standards rather than chase them. Our core services include Ground Handling, Cargo, Fueling, Executive Services and Offline Services.