Emirates Passenger Service Lead additional Featured

Emirates Passenger Service Lead additional job at Menzies Aviation in Orlando FL

Description, duties, responsibilities

Description
As a Passenger Service Lead under limited supervision you will operate as a team member while actively assisting other staff members in their duties. Your focus will be on ensuring quality customer service is delivered to all passengers while maintaining the policies standards and safety requirements of both the client airlines and the Company. You will also serve as a backup to the Supervisor when needed.
Position Highlights:
+ + Leadership Responsibility: Provide guidance and direction to passenger service representatives to ensure smooth daily operations
+ Bilingual: Arabic speaker will receive an additional $1.00/hr premium
Essential Duties and Responsibilities
+ Coordinate monitor and support the Passenger Services team
+ Assist Passenger Service Agents in their assigned areas to ensure Agents are performing their duties in a professional safe and efficient manner according to Company/Carrier’s standards
+ Ensure a smooth operation through co-ordination between department and agencies to achieve a safe on-time operation
+ Monitor evaluate and recommend training needs as required to ensure the quality and competence of employees is maintained. Maintain training records for Agents
+ Attend to the day-to-day administration i.e. ordering supplies improving staff procedures and communications and investigating problems/delays
+ Liaison with Carriers’ representatives to ensure their requirements and standards are being met
+ Assist in maintaining staff morale and have clear and open communication with staff
+ Cover any manpower shortages and/or assist whenever necessary
+ Other duties as assigned
Required Skills
+ Must be 18 years of age and have a High School Diploma GED or equivalent work experience
+ One year college certificate or technical school six months related experience or equivalent combination of education and experience
+ Ability to supervise up to 10-15 passenger service agents
+ Must be able to pass all pre-employment testing to include drug testing and a physical
+ Ability to safely lift up to 70 lbs.
+ Must maintain a valid state driver’s license
+ Must be able and flexible to work variables shifts including weekends and holidays
Benefits
+ Advancement Opportunities
+ Health Plans through Maritain Health that offer a variety of coverage
+ Dental Plans through Delta Dental
+ Vision Insurance Plan through Met Life Vision
+ Paid Vacation / Sick (fulltime employees)
+ Critical Illness Coverage Plan
+ Hospital Indemnity Coverage Plan
+ Voluntary Life and AD&D Insurance
+ 401K Savings Plan
+ Employee Assistance Program
+ Prepaid Legal Coverage Plan
+ Identity Theft Protection Plan
+ Pet Discount Coverage and Pet Insurance Plan
Qualifications
Education
Required
+ High School or better
Licenses and Certifications
Required
+ DRIVERS LICENSE
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about discussed or disclosed their own pay or the pay of another employee or applicant. However employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information unless the disclosure is (a) in response to a formal complaint or charge (b) in furtherance of an investigation proceeding hearing or action including an investigation conducted by the employer or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

Related Jobs

Emirates Lost Found Agent additional Orlando FL

Emirates Turn Around Coordinator Orlando FL

Lead Cabin Cleaner Orlando FL

Alaska Passenger Service Agent Orlando FL

Emirates Passenger Service Lead additional Orlando FL

Frontier Baggage Service Agent Orlando FL

Emirates Ramp Agent Orlando FL

Emirates Passenger Service Supervisor additional Orlando FL

Frontier Passenger Service Agent Orlando FL

Emirates Passenger Service Agent additional Orlando FL

Menzies Aviation Company Overview

With more than 200 airport operations across 6 continents, Menzies Aviation relies on more than 30,000 employees to ensure that our services hit the heights which are expected of us. We believe that true excellence is only delivered by people with the knowledge, tools and passion to set standards rather than chase them. We offer landside and airside services tailored to our customers needs, timed to their schedules, and delivered by teams with the knowledge, tools and passion to set standards rather than chase them. Our core services include Ground Handling, Cargo, Fueling, Executive Services and Offline Services.