Lead Passenger Service Agent Featured

Lead Passenger Service Agent job at Menzies Aviation in Austin TX

Description, duties, responsibilities

Description
As a member of the Menzies Aviation Passenger Service Lead Team you will be responsible for coordinating passenger service related activities such as checking in passengers for flights at the ticket counter and gates verifying passenger documentation assigning seats providing gate information checking baggage and assisting passengers with their issues in the airport. This individual must adhere to Menzies Aviation uniform guidelines and codes of conduct visible.
+ Watch Our Passenger Service Agent Video Here: https://www.youtube.com/watch?v=BZpbmlbdAtk
Essential Duties and Responsibilities:
+ Co-ordinate monitor and support the Passenger Services team
+ Assist Passenger Service Agents in their assigned areas to ensure Agents are performing their duties in a professional safe and efficient manner according to Company/Carrier’s standards
+ Ensure a smooth operation through co-ordination between department and agencies to achieve a safe on-time operation
+ Monitor evaluate and recommend training needs as required to ensure the quality and competence of employees is maintained. Maintain training records for Agents
+ Attend to the day to day administration i.e. ordering supplies improving staff procedures and communications and investigating problems/delays
+ Liaison with Carriers’ representatives to ensure their requirements and standards are being met
+ Assist in maintaining staff morale and have clear and open communication with staff
+ Cover any manpower shortages and/or assist whenever necessary
+ Other duties as assigned
Qualifications
+ Must be at least 18 years of age
+ Must pass pre-employment background physical test and a drug screen
+ Ability to proficiently read write and speak English
+ Excellent communication skills
+ Able to remain calm under pressure
+ Must be able to stand for long periods of time at the ticket counter and gate check-in areas
+ Must be comfortable lifting 70lbs
+ Must pass FBI background check
+ Must be available and flexible to work variable shifts including weekends and holidays
+ Prior Customer Service experience strongly preferred
+ Advanced Computer Skills Required
+ Must have a High school diploma GED or six months’ work experience as Passenger Service Agent
Knowledge Skills and Abilities
+ Ability to learn quickly
+ Ability to understand and carry out oral and written instructions and request clarification when needed
+ Strong interpersonal skills
+ Ability to work as part of a team
+ Ability to build relationships
+ Ability to solve problems independently
Benefits
+ Advancement Opportunities
+ Health Dental Vision 401K
+ Paid Vacation
+ Paid Training
+ Uniform Provided
Working Conditions
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work is primarily done indoors; however the individual will be working near terminals with consistently open doors where harsh weather conditions could affect the indoor environment.
This individual will also work with disgruntled customers throughout the airport and must maintain a positive attitude when representing our company and communicating with customers within the airport.
Physical Requirements
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job the employee is frequently required to stand walk sit use hands to finger handle or feel objects tools or controls; reach with arms climb or balance; and talk or hear.
Other tasks include lifting passenger bags up to 70lbs which could also involve bending and stooping. The employee must frequently lift and/or move up to 50lbs and occasionally lift and/or move up to 70lbs.
Qualifications
Behaviors
Preferred
+ Leader: Inspires teammates to follow them
Education
Required
+ High School or better
Licenses and Certifications
Required
+ DRIVERS LICENSE
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

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Menzies Aviation Company Overview

With more than 200 airport operations across 6 continents, Menzies Aviation relies on more than 30,000 employees to ensure that our services hit the heights which are expected of us. We believe that true excellence is only delivered by people with the knowledge, tools and passion to set standards rather than chase them. We offer landside and airside services tailored to our customers needs, timed to their schedules, and delivered by teams with the knowledge, tools and passion to set standards rather than chase them. Our core services include Ground Handling, Cargo, Fueling, Executive Services and Offline Services.