Yhm Seasonal Passenger Service Agent new Pay Rate Featured
- Hamilton, Ontario
- Job ID
Yhm Seasonal Passenger Service Agent new Pay Rate job at Menzies Aviation in Hamilton ON
Description, duties, responsibilities
This position is located at the John C. Munro Hamilton International Airprt
Additional $1 / hour will be added to the current hourly rate of $14. This premium is applicable only for the winter season (until March 31st 2019). In addition a night shift premium of $0.25 / hour will be added to night shifts between 08:00PM – 06:00AM. This is also a temporary premium applicable only until March 31st
+ Ensure accuracy of all weight and balance requirements
+ Promptly handle all customer service complaints with a focus on positive resolution.
+ Complete all check-in procedures including the handling of reservations ticketing seat assignments airport announcements and checking for proper international documentation.
+ Assist customers with special needs and unaccompanied minors.
+ When operating jetways Passenger Service Agents will be required to work at heights of over 15 feet and be responsible for open/closing aircraft doors.
+ Must be able to read and interpret aircraft weight and balance loading instructions hazardous material identification labels aircraft loading manifests and baggage and cargo routing tags.
+ Ensure the safe and secure operations in accordance with the highest possible standards of health safety security and all government statutory requirements
+ Ensure tasks are performed in accordance with the Company and Airlines specific procedures and policies.
+ Required to attend the mandatory training imposed by the Company and Airlines as per job role.
+ Must be able to comfortably and continuously move/lift customer luggage with an average weight of 50 pounds in some cases exceeded 70 pounds.
+ Promote a professional image at all time and comply with company uniform standards
+ Other duties as assigned.
Qualifications and Experience:
+ Must be at least 18 years of age and legally able to work in Canada;
+ Must have high school diploma GED or equivalent work experience;
+ Must be able to speak read and write in English;
+ Must complete and pass initial new hire classroom and on-the-job training
+ Must be able to hold and maintain all required airport security clearance
+ Reliability our customer and your fellow employees rely on you
+ Must be available and flexible to work variable shifts including weekends and holidays;
+ Must be comfortable working in an airport environment
+ Position requires long periods of time at the ticket counter and gate check-in areas; must be able to stand for prolonged periods of time.
Menzies Aviation Company Overview
With more than 200 airport operations across 6 continents, Menzies Aviation relies on more than 30,000 employees to ensure that our services hit the heights which are expected of us. We believe that true excellence is only delivered by people with the knowledge, tools and passion to set standards rather than chase them. We offer landside and airside services tailored to our customers needs, timed to their schedules, and delivered by teams with the knowledge, tools and passion to set standards rather than chase them. Our core services include Ground Handling, Cargo, Fueling, Executive Services and Offline Services.