Emirates Lost Found Agent additional Featured

Emirates Lost Found Agent additional job at Menzies Aviation in Orlando FL

Description, duties, responsibilities

Description
As a Lost and Found Agent you will be responsible for coordinating and managing customer baggage check-in as well as handling misplaced or lost baggage claims. You will provide reports to carriers and assist customers with any travel-related inquiries. This position requires physical tasks such as heavy lifting pushing pulling bending stretching and frequent kneeling while adhering to all safety standards and procedures.
You will ensure that all work is performed safely and in accordance with established protocols providing excellent service to passengers throughout the process.
Position Highlights:
+ Customer Service Focus: Assist passengers with baggage claims and travel-related issues ensuring their needs are met with care and efficiency.Multicultural Advantage: Arabic-speaking employees will receive an additional $1.00 per hour recognizing your language skills in a diverse global work environment.
+ Bilingual: Arabic speaker will receive an additional $1.00/hr premium
Main accountabilities include:
+ Ability to read IATA tickets to determine flight departure times and connecting carriers
+ Screens all interline passengers prior to placing bags on the interline return belts
+ Ensures baggage tagging is correct
+ Direct and assist passengers with mis-checked or short checked bags
+ Handles misplaced/lost baggage claims and provides reports to Carriers
+ Evaluates the customer’s need concerning airline locations
+ Able to meet the Station’s attendance standards
+ Performs other duties as assigned
Safety Security and Compliance
All employees have a responsibility and duty whilst at work to:
+ Take reasonable care for the health and safety of themselves and of others who may be affected by their actions or omissions whilst at work
+ Fully versed in International Aviation Safety and Security standards and passionate about promoting them within the organization
+ Co-operate with their manager / supervisor to allow them to perform or comply with any legal requirements imposed on the company
+ Not intentionally or recklessly interfere with or misuse anything provided by the company in the interests of health safety or welfare reasons
+ Inform their manager / supervisor of any work situation equipment or activity that represents a serious or immediate danger to health and safety
+ Report any hazards near misses incidents accidents or dangerous occurrences to their manager / supervisor who will then follow the procedures contained in this manual
+ Carry out work in accordance with information and training provided and any specific workplace health and safety rules or procedures
+ Fully understand the company health and safety policy
+ Attend training courses as may be arranged by the Company
Qualifications and Experience
+ Must be at least 18 years of age
+ Must pass pre-employment drug screen
+ Ability to proficiently read write and speak English
+ Must be comfortable lifting 70lbs.
+ Must be able to stand for long periods of time at the ticket counter and Arrivals areas
+ Must pass FBI background check and obtain US Customs seal
+ Must be available and flexible to work variable shifts including weekends and holidays
+ Prior Customer Service Experience Strongly Preferred
+ Intermediate Computer Skills Required
+ Must possess a valid driver’s license
+ Reliability our customer and your fellow employees rely on you
Benefits
+ Advancement Opportunities
+ Health Plans through Maritain Health that offer a variety of coverage
+ Dental Plans through Delta Dental
+ Vision Insurance Plan through Met Life Vision
+ Paid Vacation / Sick (fulltime employees)
+ Critical Illness Coverage Plan
+ Hospital Indemnity Coverage Plan
+ Voluntary Life and AD&D Insurance
+ 401K Savings Plan
+ Employee Assistance Program
+ Prepaid Legal Coverage Plan
+ Identity Theft Protection Plan
+ Pet Discount Coverage and Pet Insurance Plan
Qualifications
Behaviors
Required
+ Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
Motivations
Required
+ Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals
Education
Preferred
+ High School or better
Licenses and Certifications
Required
+ EMPLOYEE BADGE
+ DRIVERS LICENSE
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about discussed or disclosed their own pay or the pay of another employee or applicant. However employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information unless the disclosure is (a) in response to a formal complaint or charge (b) in furtherance of an investigation proceeding hearing or action including an investigation conducted by the employer or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

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Menzies Aviation Company Overview

With more than 200 airport operations across 6 continents, Menzies Aviation relies on more than 30,000 employees to ensure that our services hit the heights which are expected of us. We believe that true excellence is only delivered by people with the knowledge, tools and passion to set standards rather than chase them. We offer landside and airside services tailored to our customers needs, timed to their schedules, and delivered by teams with the knowledge, tools and passion to set standards rather than chase them. Our core services include Ground Handling, Cargo, Fueling, Executive Services and Offline Services.