Menzies Aviation job details and career information

Passenger Service Agent Featured

Location
Chicago, Illinois
Wage
Hourly
Job ID
PASSE05731
Posted
2021-4-7

Description
As a member of the Menzies Aviation Passenger Service Team you will be responsible for checking in passengers for flights at the ticket counter and gates; as well as verifying passenger documentation assigning seats providing gate information checking baggage and assisting passengers with their issues in the airport. This individual must adhere to Menzies Aviation uniform guidelines and codes of conduct.
+ Watch Our Passenger Service Agent Video Here: https://www.youtube.com/watch?v=BZpbmlbdAt
Key Responsibilities
+ Assist passengers with check-ins verification gate information baggage claims and any other passenger issues in the airport
+ Interpret identification labels along with baggage and cargo routing tags
+ Host self-service kiosks
+ Ensure that all work areas are organized
+ Keep a positive attitude while offering assistance
+ Ensure the safe and secure operations
+ Some bending stretching pushing and pulling
+ Perform other duties as assigned
Qualifications
+ Must be at least 18 years of age
+ Possess and maintain a US Drivers License
+ Must pass a pre-employment drug screen
+ Ability to proficiently read write and speak English
+ Must be comfortable lifting/moving up to 70lbs of cargo and baggage
+ Must be able to stand for long periods of time at the ticket counter and gate check-in areas
+ Must pass FBI background check and obtain US Customs seal
+ Must be available and flexible to work variable shifts including weekends and holidays
+ Prior Customer Service Experience Strongly Preferred
+ Intermediate Computer Skills Required
Knowledge Skills and Abilities
+ Ability to learn quickly
+ Ability to understand and carry out oral and written instructions and request clarification when needed
+ Strong interpersonal skills
+ Ability to work as part of a team
+ Ability to build relationships
Benefits
+ $15.10/hour
+ Advancement Opportunities
+ Health Dental Vision 401K
+ Life and Short-Term Disability Insurance
+ Paid Vacation
+ Paid Training
+ Uniform Provided
Working Conditions
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Work is primarily done indoors; however the individual will be working near terminals with consistently open doors where harsh weather conditions could affect the indoor environment. The Passenger Service Agent team is provided a Menzies Aviation uniform including a long coat.
This individual will also work with disgruntled customers throughout the airport and must maintain a positive attitude when representing our company and communicating with customers within the airport.
Physical Requirements
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job the employee is frequently required to stand walk sit use hands to finger handle or feel objects tools or controls; reach with arms climb or balance; and talk or hear.
Other tasks include lifting passenger bags up to 70lbs which could also involve bending and stooping. The employee must frequently lift and/or move up to 25lbs and occasionally lift and/or move up to 70lbs.
Qualifications
Behaviors
Required
+ Team Player: Works well as a member of a group
Motivations
Required
+ Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals
Education
Preferred
+ High School or better
Licenses and Certifications
Required
+ DRIVERS LICENSE
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about discussed or disclosed their own pay or the pay of another employee or applicant. However employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information unless the disclosure is (a) in response to a formal complaint or charge (b) in furtherance of an investigation proceeding hearing or action including an investigation conducted by the employer or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

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With more than 200 airport operations across 6 continents, Menzies Aviation relies on more than 30,000 employees to ensure that our services hit the heights which are expected of us. We believe that true excellence is only delivered by people with the knowledge, tools and passion to set standards rather than chase them. We offer landside and airside services tailored to our customers needs, timed to their schedules, and delivered by teams with the knowledge, tools and passion to set standards rather than chase them. Our core services include Ground Handling, Cargo, Fueling, Executive Services and Offline Services.

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Website
www.menziesaviation.com
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Passenger Service Agent

Location: Chicago IL

Industry: Aviation
Occupational Category: Airport
Hours: Full-time, 40 hours per week
Salary: USD 0

Description: Menzies Aviation seeks a Passenger Service Agent.
Description
As a member of the Menzies Aviation Passenger Service Team you will be responsible for checking in passengers for flights at the ticket counter and gates; as well as verifying passenger documentation assigning seats providing gate information checking baggage and assisting passengers with their issues in the airport. This individual must adhere to Menzies Aviation uniform guidelines and codes of conduct.
+ Watch Our Passenger Service Agent Video Here: https://www.youtube.com/watch?v=BZpbmlbdAt
Key Responsibilities
+ Assist passengers with check-ins verification gate information baggage claims and any other passenger issues in the airport
+ Interpret identification labels along with baggage and cargo routing tags
+ Host self-service kiosks
+ Ensure that all work areas are organized
+ Keep a positive attitude while offering assistance
+ Ensure the safe and secure operations
+ Some bending stretching pushing and pulling
+ Perform other duties as assigned
Qualifications
+ Must be at least 18 years of age
+ Possess and maintain a US Drivers License
+ Must pass a pre-employment drug screen
+ Ability to proficiently read write and speak English
+ Must be comfortable lifting/moving up to 70lbs of cargo and baggage
+ Must be able to stand for long periods of time at the ticket counter and gate check-in areas
+ Must pass FBI background check and obtain US Customs seal
+ Must be available and flexible to work variable shifts including weekends and holidays
+ Prior Customer Service Experience Strongly Preferred
+ Intermediate Computer Skills Required
Knowledge Skills and Abilities
+ Ability to learn quickly
+ Ability to understand and carry out oral and written instructions and request clarification when needed
+ Strong interpersonal skills
+ Ability to work as part of a team
+ Ability to build relationships
Benefits
+ $15.10/hour
+ Advancement Opportunities
+ Health Dental Vision 401K
+ Life and Short-Term Disability Insurance
+ Paid Vacation
+ Paid Training
+ Uniform Provided
Working Conditions
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Work is primarily done indoors; however the individual will be working near terminals with consistently open doors where harsh weather conditions could affect the indoor environment. The Passenger Service Agent team is provided a Menzies Aviation uniform including a long coat.
This individual will also work with disgruntled customers throughout the airport and must maintain a positive attitude when representing our company and communicating with customers within the airport.
Physical Requirements
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job the employee is frequently required to stand walk sit use hands to finger handle or feel objects tools or controls; reach with arms climb or balance; and talk or hear.
Other tasks include lifting passenger bags up to 70lbs which could also involve bending and stooping. The employee must frequently lift and/or move up to 25lbs and occasionally lift and/or move up to 70lbs.
Qualifications
Behaviors
Required
+ Team Player: Works well as a member of a group
Motivations
Required
+ Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals
Education
Preferred
+ High School or better
Licenses and Certifications
Required
+ DRIVERS LICENSE
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about discussed or disclosed their own pay or the pay of another employee or applicant. However employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information unless the disclosure is (a) in response to a formal complaint or charge (b) in furtherance of an investigation proceeding hearing or action including an investigation conducted by the employer or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

Responsibilities:

Educational requirements:

Experience requirements:

Desired Skills:

Qualifications:

Benefits:

Incentives:

Date Posted: 2021-4-7

Please Apply by: 2021-4-23