Cross Utilized Supervisor Hot

Cross Utilized Supervisor job at Menzies Aviation in Lubbock TX

Description, duties, responsibilities

Rate: $20.25 USD per hour
Description
Overview
People. Passion. Pride. This is what has driven our team since 1833.
Since that time we have developed to become a critical partner in the global aviation industry delivering time-critical logistics services at over 300 locations in 65 countries across 6 continents.
But at the heart of our business is our people.
Role Purpose
Directs the work of ramp agents as they unload and load the cargo bin on commercial aircraft. Drive and operate small specialized commercial vehicles. Provide day to day work direction to passenger service representatives. Physical demands include heavy lifting pushing pulling bending stretching and standing for extended periods of time.
This role requires you to maintain a safe and secure work environment in accordance with local health safety and security policies and procedures.
What you will be doing:
+ Performs new employee introduction to work area explains work rules uniform policy time clock process office-terminal procedures and provides overview of department operations.
+ Trains employees on specifics or assigns employees to work with an experienced representative.
+ Ensures that employees are fully trained on company policies and procedures including telephone procedures cash handling security procedures and systems.
+ Promptly handles all customer service complaints with a focus on positive resolution.
+ Supervise Lead Agents; allocating agent resources as needed.
+ Other duties as assigned.
Must have a flexible schedule
Would you like to see more detail on the accountabilities of the role? Please see the following job description for further information...
Safety Security Wellbeing and Compliance:
You will have a responsibility and duty whilst at work to take reasonable care of the health safety and wellbeing of yourself and others in accordance with provided information training and workplace health and safety rules or procedures. The company is committed to providing a safe working environment for all staff members. In all areas of our business there is a potential risk to the health safety and welfare to everyone on our sites through the misuse of alcohol and drugs. As such the Company prohibits such misuse and carries out regular testing to enforce our Substance Misuse Policy.
Please see the attached job description for further details on safety security wellbeing and compliance.
What we are looking for:
+ Must be at least 18 years of age.
+ Ability to supervise up to 10-15 agents.
+ Maintain a valid driver’s license with a good driving record.
+ One year college certificate or technical school six months related experience or equivalent combination of education and experience.
+ Must have strong verbal and written communication skills.
+ Knowledgeable of computer software programs.
Diversity
Menzies Aviation are a committed equal opportunity employer and encourage applications for suitably qualified and eligible applicants regardless of sex race disability age sexual orientation gender reassignment religion or belief marital status pregnancy and maternity. We strive to create an inclusive working environment where the different knowledge perspectives experiences and approaches of our global workforce are represented. Where everyone feels valued and can reach their full potential.
Please be aware that as part of our recruitment process we may look to use a variety of resourcing tools to help us understand your skills and experience in relation to the role. Please feel free to contact to recruiter below if there are any reasonable adjustments to our process that you would like us to consider.
As part of our recruitment process we will always consider how candidates fit with our values which you can learn more about here. (https://menziesaviation.com/values/)
Application Instructions
Is this role ticking all the boxes for you? If so please click apply now!
Qualifications
Licenses and Certifications
Required
+ DRIVERS LICENSE
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

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Menzies Aviation Company Overview

With more than 200 airport operations across 6 continents, Menzies Aviation relies on more than 30,000 employees to ensure that our services hit the heights which are expected of us. We believe that true excellence is only delivered by people with the knowledge, tools and passion to set standards rather than chase them. We offer landside and airside services tailored to our customers needs, timed to their schedules, and delivered by teams with the knowledge, tools and passion to set standards rather than chase them. Our core services include Ground Handling, Cargo, Fueling, Executive Services and Offline Services.