Passenger Service Lead Hot

Passenger Service Lead job at Menzies Aviation in Ft Lauderdale FL

Description, duties, responsibilities

Description
Essential Duties and Responsibilities:
+ Co-ordinate monitor and support the Passenger Services team.
+ Assist Passenger Service Agents in their assigned areas to ensure Agents are performing their duties in a professional safe and efficient manner according to Company/Carrier’s standards.
+ Ensure a smooth operation through co-ordination between department and agencies to achieve a safe on-time operation
+ Monitor evaluate and recommend training needs as required to ensure the quality and competence of employees is maintained. Maintain training records for Agents.
+ Attend to the day to day administration i.e. ordering supplies improving staff procedures and communications and investigating problems/delays.
+ Liaison with Carriers’ representatives to ensure their requirements and standards are being met
+ Assist in maintaining staff morale and have clear and open communication with staff
+ Cover any manpower shortages and/or assist whenever necessary
+ Other duties as assigned
Required Skills:
+ Must be 18 years of age and have a High school diploma GED or equivalent work experience
+ One year college certificate or technical school six months related experience or equivalent combination of education and experience
+ Ability to supervise up to 10-15 passenger service agents
+ Must be able to pass all pre-employment testing to include drug testing and a physical
+ Ability to safely lift up to 70 lbs.
+ Must maintain a valid state driver’s license
+ Must be able and flexible to work variables shifts including weekends and holidays.
Qualifications
Education
Required
+ High School or better
Licenses and Certifications
Required
+ DRIVERS LICENSE
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

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Menzies Aviation Company Overview

With more than 200 airport operations across 6 continents, Menzies Aviation relies on more than 30,000 employees to ensure that our services hit the heights which are expected of us. We believe that true excellence is only delivered by people with the knowledge, tools and passion to set standards rather than chase them. We offer landside and airside services tailored to our customers needs, timed to their schedules, and delivered by teams with the knowledge, tools and passion to set standards rather than chase them. Our core services include Ground Handling, Cargo, Fueling, Executive Services and Offline Services.