Quality And Compliance Manager Featured

Quality And Compliance Manager job at Menzies Aviation in Dfw Airport TX

Description, duties, responsibilities

Description
Quality and Compliance Manager Salary: $75000.00 USD
Reports to: Director Quality and Compliance Americas
Location: Dallas Fort Worth (DFW) or any hub airport in the US and reliant upon approval by the hiring manager.
All applicants Must reside in the US and possess a US employment authorization
Overview
Directly responsible for auditing and reporting compliance to the safety and security directives of Menzies Aviation and its airline customer group. The Regional auditor will assess and communicate levels of safety security and operational programs for all services provided by Menzies Aviation.
Safety Security and Environmental stewardship are core values of Menzies Aviation (MA). MA has a duty of care to provide a safe workplace to our Employees. Similarly Menzies’ employees have an obligation to assist in maintaining a safe work environment via the following principles:
+ Ensure that they work safely in accordance with company policy and procedures.
+ Report safety incidents risks or safety concerns using the Safety Management System (SMS) reporting system.
+ Recognize opportunities to contribute to the continuous improvement of safety and its management.
+ Stay current with information and knowledge relevant to performing their duties safely.
Main duties and accountabilities
+ Responsible for auditing all services provided by Menzies Aviation (including but not limited to ramp passenger service cargo acceptance and handling fueling and de-icing)
+ Issue audit reports in a timely manner
+ Coordinate audit schedules with stations and other auditors to ensure adherence to the audit plan developed by the Director of Quality Assurance and Compliance
+ Evaluate without bias and solely on defined standards.
+ Provide feedback on the Quality Program based upon experience and field work.
+ Assist the Director of QA and Compliance with audit follow-up.
+ Perform other duties that may be assigned.
Leads Supervisors and Managers have the following safety-related responsibilities:
+ Participate as a key member of the network risk management team promoting and driving the ‘Safety First’ culture – to include exercising Stop Work Authority (SWA) as necessary to prevent unsafe conditions or acts.
+ Lead by example and immediately correct at-risk behaviors of staff; and provide on-the-spot training and coaching as required.
+ Ensure the cascade of relevant Safety information to staff via daily shift briefings.
+ Implement the MA Safety Management System (SMS) within their area of control and encourage the engagement of their staff in the safety management processes.
+ Be familiar with all aspects of the local Emergency Response Plan/Local Contingency Plan
+ Ensure staff adherence to Standard Operating Procedures (SOPs) and associated training.
+ Ensure that equipment is properly inspected before use; and that unsafe equipment is properly removed from service (via Red Tag and/or Lockout/Tagout procedures).
+ Actively promote Menzies’ Fair and Just reporting culture at all levels of the business.
+ Assume responsibility for reporting incidents and accidents into MORSE; and participate in required investigations and implementation of corrective actions.
+ Maintain focus on operational procedures to ensure changing risks are addressed (via written and dynamic Risk Assessments) and safe working practices developed and adopted (via documented Local Operating Procedures and Training).
+ Complete routine performance assessments of people processes and facilities/equipment using the SMART tool.
Safety Security and Compliance
All employees have a responsibility and duty whilst at work to:
+ Take reasonable care for the health and safety of themselves and of others who may be affected by their actions or omissions whilst at work.
+ Fully versed on International Aviation Safety and Security standards and passionate about promoting them within the organization.
+ Co-operate with their manager / supervisor to allow them to perform or comply with any legal requirements imposed on the company.
+ Not intentionally or recklessly interfere with or misuse anything provided by the company in the interests of health safety or welfare reasons.
+ Inform their manager / supervisor of any work situation equipment or activity that represents a serious or immediate danger to health and safety.
+ Report any hazards near misses incidents accidents or dangerous occurrences to their manager / supervisor who will then follow the procedures contained in this manual.
+ Carry out work in accordance with information and training provided and any specific workplace health and safety rules or procedures.
+ Fully understand the company health and safety policy.
+ Attend training courses as may be arranged by the Company.
Qualifications and Experience:
+ High school diploma or equivalent with at least five years of experience in airline or air cargo operations preferably with background in ground handling fueling cargo and/or de-icing.
+ Must be able to pass all necessary employment testing including background drug test and certified copy of DMV Record in good standing.
+ Ability to effectively communicate verbally and in writing to all levels of employee groups up to and including senior management.
+ Must always possess a valid driver’s license and passport.
+ Ability to travel extensively throughout the Americas region including international travel (roughly 50-70% travel required)
+ Experience with auditing airline safety or airline/airport operational management required.
+ Able to provide professional coaching and training for operational personnel.
+ Must be flexible to work weekends on occasion (including flying to audit destinations)
+ Must be self-motivated disciplined and have excellent interpersonal skills.
+ Excellent interpersonal and vendor management skills with the ability to communicate with people at different levels and from different geographical and ethnic cultures.
+ Experience of working in a busy sometimes high-pressure environment.
+ Experience of dealing with work of a confidential and sensitive nature.
+ PC (Word Excel PowerPoint) literate to a proficient level.
Candidate requirements
+ Fluent in both written and spoken English. Ability to speak and write in Spanish is preferred.
+ Enthusiastic self-motivated and disciplined
+ Flexible hours based on the needs of the company (may require work outside of regular business hours)
+ This position can be remote or based at the corporate office near DFW airport. If remote the candidate must live near a hub airport that will allow for ease of travel throughout the region.
Salary: $75000.00
Qualifications
Experience
Required
+ Experience of dealing with work of a confidential and sensitive nature
+ Experience of working in a busy sometimes high-pressure environment.
+ Experience with auditing airline safety or airline/airport operational management
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

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Menzies Aviation Company Overview

With more than 200 airport operations across 6 continents, Menzies Aviation relies on more than 30,000 employees to ensure that our services hit the heights which are expected of us. We believe that true excellence is only delivered by people with the knowledge, tools and passion to set standards rather than chase them. We offer landside and airside services tailored to our customers needs, timed to their schedules, and delivered by teams with the knowledge, tools and passion to set standards rather than chase them. Our core services include Ground Handling, Cargo, Fueling, Executive Services and Offline Services.