Automated Passport Control Ambassador Hot

Automated Passport Control Ambassador job at Menzies Aviation in Bwi Airport MD

Description, duties, responsibilities

Rate: $16 USD per hour
Description
Overview
People. Passion. Pride. This is what has driven our teams since 1833.
Since that time we have developed to become a critical partner in the global aviation industry delivering time-critical logistics services at over 300 locations in 65 countries across 6 continents.
But at the heart of our business is our people.
Role Purpose
Responsible for planning organizing coordinating and directing the operation of the Automated Passport Control Federal Inspection Station (FIS) activities ensuring Agent performance and maintaining effective customer service by performing the following duties personally or through subordinates.
What you will be doing
+ Planning organizing coordinating and directing the FIS activities and Agents to meet established service delivery timelines and customer expectations.
+ Maintains effective relationships with customers. Ensures work standards and performance are compliant with Customer expectations.
+ Identifies manages and utilizes needed resources in order to meet the operational goals and timely service.
+ Understands issues and opportunities for improvement gathers necessary data and communicates with appropriate personnel to resolve issues.
+ Ensures Team Members successfully comply with all Company training requirements investigates causes of accidents and recommends safety measures for preventing further occurrences is able to meet the Stations attendance standards.
+ Other duties may be assigned.
Safety Security Wellbeing and Compliance:
You will have a responsibility and duty whilst at work to take reasonable care of the health safety and wellbeing of yourself and others in accordance with provided information training and workplace health and safety rules or procedures. The company is committed to providing a safe working environment for all staff members. In all areas of our business there is a potential risk to the health safety and welfare to everyone on our sites through the misuse of alcohol and drugs. As such the Company prohibits such misuse and carries out regular testing to enforce our Substance Misuse Policy.
Please see the attached job description for further details on safety security wellbeing and compliance.
What we are looking for:
+ Excellent communication interpersonal skills
+ Must possess a valid US Driver’s License or State ID + 1 other ID to obtain custom badge/seal (we can accept a US Birth Certificate or Social Security Card or US Passport or Permanent Resident Card)
+ Excellent customer service skills
+ Computer proficient
+ Must be bilingual Spanish and English
Diversity
Menzies Aviation are a committed equal opportunity employer and encourage applications for suitably qualified and eligible applicants regardless of sex race disability age sexual orientation gender reassignment religion or belief marital status pregnancy and maternity. We strive to create an inclusive working environment where the different knowledge perspectives experiences and approaches of our global workforce are represented. Where everyone feels valued and can reach their full potential.
Please be aware that as part of our recruitment process we may look to use a variety of resourcing tools to help us understand your skills and experience in relation to the role. Please feel free to contact to recruiter below if there are any reasonable adjustments to our process that you would like us to consider.
As part of our recruitment process we will always consider how candidates fit with our values which you can learn more about here. (https://menziesaviation.com/about-overview/)
Application Instructions
Is this role ticking all the boxes for you? If so please click apply now!
Qualifications
Licenses and Certifications
Preferred
+ DRIVERS LICENSE
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

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Menzies Aviation Company Overview

With more than 200 airport operations across 6 continents, Menzies Aviation relies on more than 30,000 employees to ensure that our services hit the heights which are expected of us. We believe that true excellence is only delivered by people with the knowledge, tools and passion to set standards rather than chase them. We offer landside and airside services tailored to our customers needs, timed to their schedules, and delivered by teams with the knowledge, tools and passion to set standards rather than chase them. Our core services include Ground Handling, Cargo, Fueling, Executive Services and Offline Services.