Lead Passenger Service Ramp Agent Featured

Lead Passenger Service Ramp Agent job at Menzies Aviation in Albany GA

Description, duties, responsibilities

Rate: $16.50 USD per hour
Description
Overview
People. Passion. Pride. This is what has driven our teams since 1833.
Since that time we have developed to become a critical partner in the global aviation industry delivering time-critical logistics services at over 300 locations in 65 countries across 6 continents.
But at the heart of our business is our people.
Role Purpose
The Lead Passenger Service Ramp Agent is responsible for overseeing daily ramp operations to ensure the safe efficient and timely handling of aircraft baggage cargo and passenger support services. This position serves as the primary point of contact for frontline ramp agents providing leadership training and operational guidance while maintaining compliance with airline airport customer and regulatory requirements.
What you will be doing
+ Lead and coordinate the activities of ramp agents during assigned shifts.
+ Ensure safe loading and unloading of passenger baggage cargo and mail.
+ Monitor aircraft arrival and departure activities to ensure on-time performance.
+ Assign daily work tasks and provide operational direction to team members.
+ Conduct pre-shift briefings and communicate operational updates.
+ Assist with aircraft marshalling pushback wing walking and towing operations as required.
+ Monitor compliance with FAA TSA OSHA airport authority and company safety regulations.
+ Inspect equipment and report maintenance or safety concerns promptly.
+ Train and mentor new employees on ramp procedures safety practices and customer service expectations.
+ Ensure proper baggage handling procedures are followed to minimize damage and mishandled baggage.
+ Complete operational reports incident documentation and shift logs.
+ Coordinate with airline representatives operations personnel and other airport departments to resolve service issues.
+ Respond to operational irregularities flight delays and emergency situations.
+ Maintain a clean and organized work environment on the ramp and in operational areas.
+ Assist supervisors with staffing needs attendance monitoring and performance feedback.
+ Perform other duties as requested.
Safety Security Wellbeing and Compliance:
You will have a responsibility and duty whilst at work to take reasonable care of the health safety and wellbeing of yourself and others in accordance with provided information training and workplace health and safety rules or procedures. The company is committed to providing a safe working environment for all staff members. In all areas of our business there is a potential risk to the health safety and welfare to everyone on our sites through the misuse of alcohol and drugs. As such the Company prohibits such misuse and carries out regular testing to enforce our Substance Misuse Policy.
What we are looking for:
+ High school diploma or GED
+ Must be 18 years of age or older
+ Six (6) months of customer service or warehouse experience
+ Valid driver’s license may be required
+ Ability to work in a physically demanding and fast-paced environment
+ Strong communication and teamwork skills
+ Ability to work flexible schedules including nights weekends holidays and overtime
+ Ability to work outdoors in varying weather conditions
+ Reliable attendance and punctuality
+ Must have reliable telephone and transportation
+ Previous airport ramp customer service warehouse or logistics experience
+ Airport ramp gate areas and terminal operations environment
+ Exposure to aircraft noise weather conditions and moving ground equipment
+ Fast-paced environment with strict operational deadlines
+ Frequent interaction with passengers and airline personnel
+ Ability to lift push and pull up to 70 pounds regularly
+ Ability to stand walk bend kneel and reach for extended periods
+ Ability to work outdoors in all weather conditions
+ Ability to safely operate ground support equipment and move throughout active ramp areas
+ Must be able to take verbally direct in English
+ Must be able to read write understand and carry out instructions in English
+ Must pass pre-employment and random drug tests
+ Must pass a pre-employment background check
+ Must meet necessary requirements to obtain a security sensitive identification badge
+ Must be in proper uniform or business attire as directed by company officials
+ Identification badges must always be visible
+ Adhere to company policies and procedures and participate in achievement of company objectives
Diversity
Menzies Aviation are a committed equal opportunity employer and encourage applications for suitably qualified and eligible applicants regardless of sex race disability age sexual orientation gender reassignment religion or belief marital status pregnancy and maternity. We strive to create an inclusive working environment where the different knowledge perspectives experiences and approaches of our global workforce are represented. Where everyone feels valued and can reach their full potential.
Please be aware that as part of our recruitment process we may look to use a variety of resourcing tools to help us understand your skills and experience in relation to the role. Please feel free to contact to recruiter below if there are any reasonable adjustments to our process that you would like us to consider.
As part of our recruitment process we will always consider how candidates fit with our values which you can learn more about here.
Application Instructions
Is this role ticking all the boxes for you? If so please click apply now!
Qualifications
Education
Required
+ High School or better
Licenses and Certifications
Required
+ DRIVERS LICENSE
Experience
Required
+ Six (6) months of customer service or warehouse experience
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

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Menzies Aviation Company Overview

With more than 200 airport operations across 6 continents, Menzies Aviation relies on more than 30,000 employees to ensure that our services hit the heights which are expected of us. We believe that true excellence is only delivered by people with the knowledge, tools and passion to set standards rather than chase them. We offer landside and airside services tailored to our customers needs, timed to their schedules, and delivered by teams with the knowledge, tools and passion to set standards rather than chase them. Our core services include Ground Handling, Cargo, Fueling, Executive Services and Offline Services.