Passenger Service Agent Full Time Featured

Passenger Service Agent Full Time job at Menzies Aviation in Wichita KS

Description, duties, responsibilities

Description
Overview
People. Passion. Pride. This is what has driven our teams since 1833.
Since that time we have developed to become a critical partner in the global aviation industry delivering time-critical logistics services at over 300 locations in 65 countries across 6 continents.
But at the heart of our business is our people.
Role Purpose
The Customer Service Agent will be responsible for checking in passengers for flights at the ticket counter and gates; as well as verifying passenger documentation assigning seats providing gate information checking baggage and assisting passengers with their issues in the airport.
This individual must adhere to Menzies Aviation uniform guidelines and codes of conduct.
What you will be doing
+ Assist passengers with check-ins verification gate information baggage claims and any other passenger issues in the airport be enthusiastic and keep a positive attitude while offering assistance.
+ Host self-service kiosks and verify passengers’ documents prior to boarding aircrafts
+ Interpret identification labels along with baggage and cargo routing tags.
+ Ensure that all work areas are organized and functional (check-in lobby gate baggage).
+ Other responsibilities in the gate area include making announcements checking baggage and assigning seats.
United Airlines Side
Shift: Must have open availability
Would you like to see more detail on the accountabilities of the role? Please see the following job description for further information.
Safety Security Wellbeing and Compliance:
You will have a responsibility and duty whilst at work to take reasonable care of the health safety and wellbeing of yourself and others in accordance with provided information training and workplace health and safety rules or procedures. The company is committed to providing a safe working environment for all staff members. In all areas of our business there is a potential risk to the health safety and welfare to everyone on our sites through the misuse of alcohol and drugs. As such the Company prohibits such misuse and carries out regular testing to enforce our Substance Misuse Policy.
Please see the attached job description for further details on safety security wellbeing and compliance.
What we are looking for:
+ Ability to apply common sense understanding to carry out instructions furnished in written oral or diagram form.
+ Computer skills are required as you will be using computer-based systems to perform some of your primary job duties.
+ Ability to proficiently read write and speak English excellent communication skills
+ Must have a positive can-do upbeat personality able to remain calm under pressure.
+ Able to stand for long periods of time at the ticket counter and gate check-in areas.
Would you like to see more detail on what we are looking for? Please see the following job description for further information
Qualifications
+ Must be at least 18 years of age
+ Must pass a pre-employment drug screen
+ Ability to proficiently read write and speak English
+ Must be comfortable lifting/moving up to 70lbs of cargo and baggage
+ Must be able to stand for long periods of time at the ticket counter and gate check-in areas
+ Must pass FBI background check and obtain US Customs seal
+ Must be available and flexible to work variable shifts including weekends and holidays
+ Prior Customer Service Experience Strongly Preferred
+ Intermediate Computer Skills Required
Knowledge Skills and Abilities
+ Ability to learn quickly
+ Ability to understand and carry out oral and written instructions and request clarification when needed
+ Strong interpersonal skills
+ Ability to work as part of a team
+ Ability to build relationships
Benefits
+ Advancement Opportunities
+ Medical Dental Vision
+ 401K STD LTD and more
+ Paid Training
+ Paid Parking
+ Uniform Provided
+ $15.00 /hour
Diversity
Menzies Aviation are a committed equal opportunity employer and encourage applications for suitably qualified and eligible applicants regardless of sex race disability age sexual orientation gender reassignment religion or belief marital status pregnancy and maternity. We strive to create an inclusive working environment where the different knowledge perspectives experiences and approaches of our global workforce are represented. Where everyone feels valued and can reach their full potential.
Please be aware that as part of our recruitment process we may look to use a variety of resourcing tools to help us understand your skills and experience in relation to the role. Please feel free to contact to recruiter below if there are any reasonable adjustments to our process that you would like us to consider.
As part of our recruitment process we will always consider how candidates fit with our values which you can learn more about here.
Application Instructions
Is this role ticking all the boxes for you? If so please click apply now!
Qualifications
Education
Required
+ High School or better
Licenses and Certifications
Required
+ DRIVERS LICENSE
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

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Menzies Aviation Company Overview

With more than 200 airport operations across 6 continents, Menzies Aviation relies on more than 30,000 employees to ensure that our services hit the heights which are expected of us. We believe that true excellence is only delivered by people with the knowledge, tools and passion to set standards rather than chase them. We offer landside and airside services tailored to our customers needs, timed to their schedules, and delivered by teams with the knowledge, tools and passion to set standards rather than chase them. Our core services include Ground Handling, Cargo, Fueling, Executive Services and Offline Services.