Customer Experience Representative Jetport Airport Hot

Customer Experience Representative Jetport Airport job at National Car Rental in Portland ME

Description, duties, responsibilities

Position: Full Time Customer Experience Representative (CXR)OverviewEnterprise Mobility operates the Enterprise Rent‑A‑Car National Car Rental and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the worlds best and most trusted mobility company.LocationThe Portland Jetport Airport – 1001 Westbrook St Portland ME 04102.Pay and BenefitsPay for this position starts at $19/hour plus monthly bonus opportunities. Shift differential of $2.00/hour for hours worked 9pm-5am. Average monthly commission bonuses range from $300-$500.We OfferPaid time offConsistent full‑time 40‑hour per week scheduleEmployee discountRetirement savings plan including 401k with matching profit sharingHealth insuranceLife insuranceDental insuranceVision insuranceTraining and developmentScheduleSunday–Thursday 5:00pm‑1:00am (unless flight delayed up to 2:00am)ResponsibilitiesMeet and greet customers in a professional friendly and timely mannerProvide superior efficient customer service by understanding and communicating rental terms and conditions vehicle features and other servicesUse company approved sales and service techniques to determine customer needs and offer optional protection products upgrades fuel options and other additional equipmentOffer additional customer assistance by providing directions maps local area information and appropriate service informationAnswer incoming calls for reservations rate quotes general questions and answers provide information and resolution for customers other branches and other vendorsPlace outgoing calls for callback management and miscellaneous calls as assignedAssist to assess condition of rental upon returnNotify management of any known customer problemsNotify management of any known vehicle problems and any required vehicle maintenanceContinuously build knowledge and skills pursue on‑the‑job training and development opportunities and any company‑sponsored classroom trainingPerform miscellaneous and backup duties and job‑related duties as assignedEqual OpportunityEqual Opportunity Employer / Disability / VeteransQualificationsMust be at least 18 years oldMust be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the futureHigh school diploma or GED equivalent requiredMust have at least 6 months prior customer service retail or administrative support experienceMust have a valid drivers license with no more than 2 moving violations and/or at‑fault accidents on driving record in the past 3 yearsNo drug or alcohol related conviction on driving record in the past 5 years#J-18808-Ljbffr

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National Car Rental Company Overview

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