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Vip Concierge Host
Lake Charles, LA
Be the Best You
Pinnacle Entertainment (PNK) is a dynamic and growing casino entertainment company with more than 15000 team members working at 16 casinos and racetracks located in Colorado Indiana Iowa Louisiana Mississippi Missouri Pennsylvania Nevada and Ohio - and PNK has a management contract for Retama Park Racetrack outside of San Antonio Texas.At PNK we are guided by our team member promise - Be the Best You. Through this promise we strive to support our team members in living their best lives by offering them challenging and rewarding work a competitive benefits package and opportunities to build lasting relationships.
L’Auberge Casino Resortis located two hours from the Houston metropolitan area. This premier facility is ideal for the business traveler or guest looking for the ultimate in hospitality and dining experiences plus non-stop gaming action. The property includes a 26-story hotel complex; an 18-hole golf course designed by Tom Fazio; 26000 gross square feet of meeting space including a full-service business center and landscaped terrace space plus outdoor poolside lawn and beach; two resort swimming pools lazy river and private cabana courtyard; full-service salon spa and cardio fitness center; unique retail stores; ten innovative dining outlets; and top-name entertainment. And the expansive 70000 square foot casino features Vegas-like gambling action.
LAuberge Casino and Hotel
777 Avenue LAuberge
Lake Charles LA 70601
When we say“BE THE BEST YOUhere at L’Auberge Lake Charles we live it every day. What could be better than providing entertainment and excitement as a career. We’re looking for individuals who are committed to not only excelling in their profession but also in having fun and enjoying what they do.
Be on the team that make sure our guests’ visits are nothing short of amazing each time. Never allow a dull moment dealing cards coins chips and celebrations. Provide the party and function as “The Life” of it too..
As a VIP Concierge Host you are responsible for providing superior service to both the internal and external customer. The incumbent is also responsible for providing guests with information and assistance at L’Auberge Lake Charles.
(The following statements are intended as general illustrations of the work in this job class and are not all-inclusive for this position.)
1. Provides superior customer service positively effects interactions with customers and employees and has the resiliency to deal with difficult customers in all types of business conditions and the ability to work harmoniously with members of Casino Marketing and other departments.
2. Provides reservation service for L’Auberge du Lac Casino Resort’s guests including airlines shows and restaurants golf spa and related personal services.
3. Handles special requests for guests.
4. Has thorough knowledge of upcoming L’Auberge events and promotions and provides accurate up-to-date information to guests.
5. Interfaces with VIP Development Directors VIP Service Hosts Hotel and Food and Beverage in handling preferred guests and special requests.
6. Handles operations of VIP Lounge and VIP Hospitality Podium.
7. Perform other duties as assigned.
+ This position is subject to varying levels of crowds noise and smoke the severity of which depends upon customer volume.
+ Ability to use a telephone.
+ Ability to communicate effectively with customers as well as all levels of employees.
+ Ability to use all equipment associated with the position including AS/400 LMS computer keyboard telephone.
+ Must be able to communicate effectively both verbal and written with customers and all levels of employees.
+ Ability to observe and direct actions of subordinates.
+ Ability to effectively and efficiently move around all work areas.
+ Flexible to work varying shifts and time schedules.
+ Conform to all Louisiana Gaming Regulations and company policies.
+ Must possess excellent customer service and problem solving skills.
+ Ability to communicate effectively in order to understand and meet the needs of preferred customers.
+ Due to the nature of the casino and hospitality industry team members will be required to work varying schedules to reflect the business needs of the property and travel as necessary
All offers of employment are contingent until clear timely results from the following have been approved:
+ Drug Test
+ Criminal Background Investigation
+ Employment Verification
+ Education Verification
+ Motor Vehicle Records if applicable (for applicable positions that drive company vehicles)
PropertyLAuberge Casino Resort - Lake Charles LA
Starting Pay RateUSD $12.50/Hr.
Vip Concierge Host job at Pinnacle Entertainment
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