Customer Service Representative Skyline Aviation Hot

Customer Service Representative Skyline Aviation job at Schell Brothers in Georgetown DE

Description, duties, responsibilities

Skyline Aviation is seeking a full time Customer Service Representative (CSR). This role is responsible for providing professional and cheerful service to all customers passengers and visitors who pass through the FBO. CSRs are the face of Skyline Aviation to our customers and are responsible for providing individual customer needs as appropriate. Weekend availability is required. Duties and responsibilities include the following:

• Greet pilots and passengers at aircraft and in FBO lobby.
• Respond to in-person telephone and e-mails inquiries from all customers. Dispatch service requests in a professional and timely manner to all aircraft.
• Perform the daily customer service duties such as arrival and departure scheduling hotel reservations rental car reservations catering orders fuel orders etc.
• Be available to all customers to communicate and identify their needs and address their questions or concerns.
• Follows direction requiring specific attention to details and decision-making within establish guidelines policies and procedures.
• Receives payment from all customers in-person by phone or e-mail this includes verifying payments amounts posting payments and issuing receipts and invoices.
• Determine the needs of pilots and crew (such as fuel beverages ice or newspapers).
• Ensure all departing aircraft have all requested amenities.
• Maintain accurate and detailed logs of all transactions while ensuring all orders are Invoiced properly.
• Staging of car rentals ramp/aircraft side.
• Ensuring coffee/tea and all coffee bar supplies are ordered or replenished when required.
• Maintain cleanliness of restrooms company vehicles ice machine catering fridge etc.
• Ability to give accurate and detailed directions in and around the airport nearby hotels and restaurants.
• Recording and Invoicing of maintenance work.
• Maintaining company Facebook page and identifying/managing industry marketing opportunities.

• High school education or equivalent.
• Valid drivers license.
• Ability to work weekends.
• Previous office experience or customer service experience in the hospitality arena serving high end clientele highly desired. Professional highly refined customer service skills are necessary as demonstrated by a "can-do" attitude friendly demeanor consistent good judgment above average problem-solving skills even temperament strong interpersonal skills and the desire to "go the extra mile" to create satisfied customers.
• Must possess good written and verbal communication skills.
• Ability to multi-task and prioritize with ease.
• Experience with Microsoft Excel and other Microsoft Products.
• Basic mathematical and analytical skills required; previous sale transaction experience desired.
• Must be detail-oriented and committed to producing an accurate work product.
• Must possess basic computer and general office skills (i.e. typing use of calculator familiarity with windows environment).
• Must be self-motivated and able to work well alone with limited supervision and able to work well with others.

Related Jobs

Customer Service Representative Skyline Aviation Georgetown DE

Noaa Basic Officer Training Class Inter Service Transfer Felton DE

Noaa Basic Officer Training Class Inter Service Transfer Bridgeville DE

Noaa Basic Officer Training Class Inter Service Transfer Milford DE

Noaa Basic Officer Training Class Inter Service Transfer Dover DE

Noaa Basic Officer Training Class Inter Service Transfer New Castle DE

Noaa Basic Officer Training Class Inter Service Transfer Ocean View DE

Noaa Basic Officer Training Class Inter Service Transfer Rehoboth Beach DE

Aviation Officer Careers Nj Pa De Md Wilmington DE

Aviation Officer Careers Nj Pa De Md Newark DE

Schell Brothers Company Overview

The following jobs have been promoted on the Aviation Ad Network and are to be considered - current, newsworthy aviation employment information (FYI). No guarantee is made as to the accuracy, completeness or timeliness of any information, projections or opinions in announcements obtained through the promoted jobs. The information contained in this announcement is compiled for the convenience of site visitors and is accepted by the site visitor on the condition that errors or omissions are not the responsibility of Avjobs and shall not be made the basis for any claim, demand or cause of action. Please visit this companys web site for additional details and information. Please reference Avjobs when applying.