Aviation Jobs and Aviation Careers

Call us: 303-683-2322
M-F 9-5 MST

1412
Registration Options Job Search Job Search (BETA) Job of the Week Salary, Wages and Pay Jobs Map Stats
List All Signature Flight Support job details and career information
Register

Please Register or sign in to apply for jobs using our automated tools and professional resume builder.


Apply for Regional Customer Experience Manager job at Signature Flight Support today Regional Customer Experience Manager job at Signature Flight Support
location on map is approximate

Regional Customer Experience Manager

Signature Flight Support
WASHINGTON, VA
United States

Hourly: USD
Unspecified
List All Signature Flight Support Jobs

SUMMARY:


This is a new position with an opening for each Signature Flight Support region. This position will be located at one of our operations within the region that it supports.
Plans, manages, recommends and implements service training and staff development for their assigned region. Establishes and promotes the maintenance of a strong customer-focused service culture across all aspects of regional operations by performing the following duties personally or through service trainers and/or base employees. Coordinates closely with the Director of Customer Experience and the Regional Vice President to proactively manage the implementation, training and oversight of Signatures customer-facing systems, programs and standards to increase proficiency and promote consistent, proactive, and personalized service across the region.
JOB DESCRIPTION
Manage, audit and train Signatures customer service programs, systems and standards to ensure proficiency and consistent implementation.
Conduct on-site integrity reviews of all aspects of base operations, facilities, systems, materials and training that impact customer experience in order to develop, recommend and/or implement Signatures policies and procedures.
Analyze Customer Experience surveys for assigned region to determine trends, provide recommendations for improvement to reverse negative trends and recognize positive scores and behaviors.
Chair regional Customer Experience committee to discuss service topics and share best practices
Manage the Service with a Leading Edge service training program for the assigned region, including certifying new Edge trainers and conducting audits and running reports.
Coordinate with various corporate departments on communicating, piloting and training new and current company service initiatives.
Partner with the RVP and Director of Customer Experience in identifying training needs for region and problem solve specific service issues.
Plan and execute Customer Experience-related activities during special events in the region.
Identify opportunities to cultivate and refine best practices from field operations into Signatures Continuous Improvement process, leveraging lessons learned across the region and SFS global network.

Bachelors Degree from a four-year college or university preferably in hospitality management, marketing, communications or related fields and three (3) - five (5) years experience and/or equivalent combination of education and experience. Aviation experience preferred. Excellent oral and written communication, interpersonal, reasoning and problem solving skills. Must be proficient with Microsoft Windows, Outlook, Excel, Power Point and other general computer applications. Must have the flexibility to work extended hours, special events and host key customer appreciation events, when necessary. Position also requires frequent travel. Possess and maintain a valid state drivers license.

Position Title: Regional Customer Experience Manager
Location: Virginia-WASHINGTON-Ronald Reagan Washington National Airport
Requisition ID: 30419
Regional Customer Experience Manager job at Signature Flight Support
Apply for this Regional Customer Experience Manager position today

Register

Please sign in to apply for this job.


Apply for these great jobs today!

Ops & Member Services Spc, Washington DC
Provide Legislative, regulatory, tech, & Flight Ops Info to Members, Apply Now!
A & P Technician, Lynchburg VA
Now Hiring Experienced Maintenance Tech Must hold current A&P License. Apply Now
Turbopower LLC, Opa Locka FL Now Hiring!
Lured by the powerful roar of an engine? We recruit the best Talent. Apply Today!
Aviation Jobs Recommended for You
We can't wait to receive your resume Apply Now
Pilot AC208BEX, Destin FL
1500 TT, 1000 PIC, 300 Tactical Rotary Fixed Wing, US Security Clearance
MidSized Jet Captain, Chesterfield, MO
LR75, LR60, Hawker 800XP/Hawker 750 3000TT, 1500 PIC, 500 PIC Jet
Beechjet BE400a PIC, Versailles OH
Daily Flight Crew Activities & QC of Flight Ops. 4500TT-3500PIC-2500Multi
Flight Instructor Dallas TX
Now Hiring Full Time Instructor. Hold CFI, CFII, and MEI Preferred. Apply Now!
A&P Mechanic, Snohomish WA
Fixed Wing & Rotocraft Maint Facility Now Hiring A&P Mechanic-View Job & Apply
We're Hiring, Oklahoma City, OK
We're always looking for talented individuals to join our team.Apply Now!

Get Job Updates (it's free) Get Job Updates (it's free)

Enter your email to get FREE job updates.

CLAIM YOUR FREE MONTH

Aviation Applicant Registration Options

Preferences

Regional Customer Experience Manager job at Signature Flight Support

Regional Customer Experience Manager job at Signature Flight Support

Regional Customer Experience Manager job at Signature Flight Support

Regional Customer Experience Manager job at Signature Flight Support

Follow Us

Site Map | Aviation News | RSS Feeds | Media Info | Job Opportunities | Contact Us

® Avjobs, Inc. © Copyright 1988-2018 All Rights Reserved Terms of Use | Sales & Refunds | Privacy Policy | Security Statement