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Performs leadership and management duties associated with the delivery of service and operations related to general aviation by performing the following duties personally or through subordinate supervisors.
Provide day to day leadership and direction to deliver consistent, safe, reliable operations and service
Lead and direct all service deliveries and provide service recovery when necessary
Correspond with customers regarding various issues such as tenant relations and transient sales
Lead and conduct shift briefings with subordinate supervisors and employees
Ensure base shift scheduling matches customer demand
Acts as company liaison in matters related to the airport community
Comply with and ensure accountability for Company policies and procedures related to customer service standards, ramp, safety, and security procedures
Meet, greet, and assist customers with hotel reservations, ground transportation, catering and other services
Ensure a culture that promotes safety through daily observations, shift briefings, routine audits, maintenance of SHEBBA, monthly safety meetings, training and documented safety procedures. Formulate procedures for use in event of aircraft accidents, fires or other emergencies
Ensure a culture that promotes customer loyalty by creating an environment of increased employee engagement
Maintain relationships with vendors
Oversight of GSE and facility maintenance operations
Conduct accident investigations to determine root causes, including all reporting involved with the incident
Administer Computer Based Training program for the base, as well as any on the job training needed
Oversee fuel quality control activities at the base
Perform leadership functions such as conducting annual reviews, making hiring decisions, and managing performance of direct reports
May perform tasks such as time and attendance administration and processing new employees
Other duties as requested or assigned
Bachelors Degree from a four-year college or university or five (5) to ten (10) years related experience and/or training or equivalent combination of education and experience. Must possess a valid drivers license. Must possess strong interpersonal, oral, and written communication skills. General knowledge of business management and accounting. Proficient with personal computers and Microsoft office products.
Equal Opportunity Employer M/F/Disability/Vet.
Position Title: Duty Manager
Location: Virginia-Norfolk-Norfolk International Airport - ORF
Requisition ID: 28897
Duty Manager job at Signature Flight Support
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