Lns Airport Pt Customer Service Agent Featured

Lns Airport Pt Customer Service Agent job at Southern Airways Corporation in Lititz PA

Description, duties, responsibilities

At Surf Air Mobility were transforming air mobility. As innovators in aviation we are at the forefront of creating a more efficient and accessible flying experience. With our commitment to a customer-first approach advanced software solutions and electrification were pioneering new ways for people to travel making flying not only faster but more enjoyable. Our passionate team thrives in a collaborative environment where innovation and hard work go hand in hand.

Help us shape the future of aviation while working with cutting-edge technologies that are changing the lives of our passengers.

JOB TITLE:LNS Airport Cross Utilized Agent
DEPARTMENT: Customer Service
REPORTS TO: Station Manager
FLSA STATUS: Non-Exempt

POSITION SUMMARY:
The Airport Cross-Utilized Agent is our primary representative in our airport stations. The position is responsible for handling all customer service activities including greeting and checking in passengers handling luggage booking/re-booking flights and assisting with passenger loading/unloading. It is also responsible for all ramp duties in our smaller stations.

KEY RESPONSIBILITIES

• Ensuring FAA Airline and airport regulations are followed
• Enforcing safety/security measures and protecting sensitive zones
• Creating and modifying reservations
• Checking in passengers; safely loading and unloading passengers
• Handling luggage weights of up to 70 lbs and monitoring luggage for size quantity and weight
• Reviewing baggage tags for accuracy
• Providing information on arrival and departure times boarding procedures carry-on regulations and seating arrangements
• Making announcements over a public address system
• Processing credit card payments
• Directing aircraft parking and dispatch on the ramp
• After training towing aircraft to proper parking positions on the ramp
• Maintaining work area and mechanical equipment in proper order

• Excellent written and verbal communication skills
• Able to read write and speak English effectively
• Able to maintain eye contact when speaking with customers
• Professional in appearance and manner
• Ability to learn understand and communicate the terms of the companys Contract of Carriage
• Courteous in all interactions
• Able to interact effectively with passengers co-workers and management
• Ability to maintain composure keep emotions in check control anger and avoid aggressive behavior even in difficult situations
• Ability to diffuse stressful situations
• Detail-oriented and self-motivated

• High school diploma or equivalent

• Valid drivers license and reliable transportation
• Computer skills - ability to learn reservation and phone systems proficient with a PC
• Basic math abilities
• Ability to work within a 24/7 operation including holidays
• Ability to pass a 10-year background check and pre-employment drug screen
• At least 21 years of age
• Authorized to work in the U.S. per the Immigration Act of 1986

• Prefer at least 1 year of prior customer service experience

• Must be able to lift a 70-pound suitcase from the floor to 18 inches and carry a 70-pound suitcase in front of you with both hands for a distance of up to 25 feet
• Must have physical dexterity sufficient to perform repetitive tasks and motions including bending at the waist and knees squatting kneeling crawling twisting and sustaining those positions for extended amounts of time
• Must be able to stand for extended periods of time
• Must be able to work in all weather conditions and in confined spaces
• Must have sufficient vision and the ability to safely perform the essential functions of the position.
• Must be able to meet all physical requirements related to aircraft weight limitations before and during employment.
  
  Activity
  Approximate % of Time
  
  Sitting: 5
  Standing: 70
  Walking: 25
  100%
  
  Machines and Equipment Used:
  Machines Equipment Tools
  Approximate % of Time

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Southern Airways Corporation Company Overview

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