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The Supervisor shall be responsible for leading and directing ground handling agents providing below-wing services for a commercial airline operation.
+ Lead by example with industry knowledge and professional discretion.
+ Delegate and assign duties to ground handling agents to ensure daily activities are performed safely and efficiently while servicing the aircraft to achieve on-time departures.
+ Supervise and coordinate daily activities of agents to ensure a safe and efficient operation.
+ Responsible for shift schedule to include: work assignments, training, vacation requests and back-up for absent employees
+ Ensure company policies are reinforced and regulated. Notify employees of updated or new policies or procedures.
+ Communicate any problems or issue with Operations Manager.
+ Ensure baggage is handled efficiently to ensure on-time delivery and no lost bags.
+ Enforce proper aircraft cleaning and international garbage handling.
+ Confirm that all equipment is in working order, properly used and clean.
+ Maintain and accurately account for all product inventory.
+ Enforce ramp security and safety.
+ Maintain a clean and organized work environment.
+ Interact with airline representatives to anticipate their needs and respond to their concerns.
+ Issue disciplinary action when policies or procedures are not followed.
+ Train agents and conduct retraining if needed. Keep up-to-date and accurate training records.
+ Perform other duties as assigned.
This description is intended to provide guidelines for job expectations and the ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions responsibilities skills and abilities. Particular functions tasks and requirements may vary or be added depending upon operational needs. The text on this site does not represent a contract of employment and the company reserves the right to change this job description and/or assign tasks for the employee to perform as the Company may deem appropriate.
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