- Minneapolis, Minnesota
- Job ID
Tech job at THE RIGHT STAFF in Minneapolis MN
Description, duties, responsibilities
Do you have an interest in aerial drones aerospace and agriculture? Are you looking for an exciting opportunity to increase your technical knowledge and skills? THE RIGHT STAFF is currently recruiting for a Contract Technical Customer Service Analyst for 6 months+ contract need. This role will be supporting calls texts emails and chats regarding agricultural droning products. Ideal candidates will have 2+ years of customer support experience in engineering support either hardware or software based. Prior experience in aerial or aerospace support is a plus!
6 months + Contract
Start Feb. 1st
1st shift flexible to work with student schedule if needed.
40 hours a week
Remote Flexibility but will need to Train onsite in Richfield MN.
THE RIGHT STAFF offers Healthcare Holiday Pay and Referral Bonuses!
Provide detailed technical support to customers over phone email web or chat.
Properly document customer interaction serves as a liaison between customers and Engineers Follow-up with customers as necessary
Ensure issues are resolved in timely manner or escalated as needed
Ability to communicate with engineers and customers alike to ensure there is a complete understanding of the issue and resolution.
Act as department Subject Matter Expert on Hardware or Software
Support the development of products and features by communicating customer needs and requests to product development and sales.
Act as a brand steward upholding customer experience excellence under all circumstances from the point of first contact through issue resolution and follow-up.
Assist with placement of repair request and RMA information.
Answer questions about warranties or terms of sale.
Handle changes in policies and/or renewals of subscriptions.
Equivalent work experience with hardware or software engineering support; Bachelors or Associates degree in hardware or software engineering is good to have but is not required.
Candidates currently enrolled in an active engineering program are encouraged to apply.
Customer Service experience of 1-3 years.
Unmanned Aerial Vehicle Aviation or software industry experience is desired but not required.
Experience in Aerospace Hardware and or Software i.E. Web development python scripting or GIS experience is preferred.
Please send resumes to ...@therightstaff.com to apply.
THE RIGHT STAFF wants to help you succeed! Our team of seasoned professionals works to match you to the best job best fit and best location. Temporary assignments to full-time permanent positions we are here to assist you! Let us help YOU create YOUR success!
We thank all interested candidates. However only those selected for interviews will be contacted.
Applicants selected for this position with our client will be required to complete a background check/drug test. Successful completion of this assessment is required for further consideration.
THE RIGHT STAFF is an Equal Employment Opportunity employer.
THE RIGHT STAFF Company Overview
The following jobs have been promoted on the Aviation Ad Network and are to be considered - current, newsworthy aviation employment information (FYI). No guarantee is made as to the accuracy, completeness or timeliness of any information, projections or opinions in announcements obtained through the promoted jobs. The information contained in this announcement is compiled for the convenience of site visitors and is accepted by the site visitor on the condition that errors or omissions are not the responsibility of Avjobs and shall not be made the basis for any claim, demand or cause of action. Please visit this companys web site for additional details and information. Please reference Avjobs when applying.