THE RIGHT STAFF job details and career information
Location
Minneapolis, Minnesota
Wage
Hourly
Job ID
15517524678
Posted
2021-2-23

Do you have an interest in aerial drones aerospace and agriculture? Are you looking for an exciting opportunity to increase your technical knowledge and skills? THE RIGHT STAFF is currently recruiting for a Contract Technical Customer Service Analyst for 6 months+ contract need. This role will be supporting calls texts emails and chats regarding agricultural droning products. Ideal candidates will have 2+ years of customer support experience in engineering support either hardware or software based. Prior experience in aerial or aerospace support is a plus!
Job Details:
6 months + Contract
Start Feb. 1st
1st shift flexible to work with student schedule if needed.
40 hours a week
Pay $20-25/hr
Remote Flexibility but will need to Train onsite in Richfield MN.
THE RIGHT STAFF offers Healthcare Holiday Pay and Referral Bonuses!

Job Responsibilities:
Provide detailed technical support to customers over phone email web or chat.
Properly document customer interaction serves as a liaison between customers and Engineers Follow-up with customers as necessary
Ensure issues are resolved in timely manner or escalated as needed
Ability to communicate with engineers and customers alike to ensure there is a complete understanding of the issue and resolution.
Act as department Subject Matter Expert on Hardware or Software
Support the development of products and features by communicating customer needs and requests to product development and sales.
Act as a brand steward upholding customer experience excellence under all circumstances from the point of first contact through issue resolution and follow-up.
Assist with placement of repair request and RMA information.
Answer questions about warranties or terms of sale.
Handle changes in policies and/or renewals of subscriptions.

Qualifications:
Equivalent work experience with hardware or software engineering support; Bachelors or Associates degree in hardware or software engineering is good to have but is not required.
Candidates currently enrolled in an active engineering program are encouraged to apply.
Customer Service experience of 1-3 years.
Unmanned Aerial Vehicle Aviation or software industry experience is desired but not required.
Experience in Aerospace Hardware and or Software i.E. Web development python scripting or GIS experience is preferred.
Please send resumes to ...@therightstaff.com to apply.
THE RIGHT STAFF wants to help you succeed! Our team of seasoned professionals works to match you to the best job best fit and best location. Temporary assignments to full-time permanent positions we are here to assist you! Let us help YOU create YOUR success!
We thank all interested candidates. However only those selected for interviews will be contacted.
Applicants selected for this position with our client will be required to complete a background check/drug test. Successful completion of this assessment is required for further consideration.

THE RIGHT STAFF is an Equal Employment Opportunity employer.

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THE RIGHT STAFF is accepting resumes and actively recruiting for this Tech position in Minneapolis, Minnesota. Be sure to send your resume using the "Apply Now" button or by following the application instructions provided by the employer.

Tech

Location: Minneapolis MN

Industry: Aviation
Occupational Category: Business Operations
Hours: Full-time, 40 hours per week
Salary: USD 0

Description: THE RIGHT STAFF seeks a Tech.
Do you have an interest in aerial drones aerospace and agriculture? Are you looking for an exciting opportunity to increase your technical knowledge and skills? THE RIGHT STAFF is currently recruiting for a Contract Technical Customer Service Analyst for 6 months+ contract need. This role will be supporting calls texts emails and chats regarding agricultural droning products. Ideal candidates will have 2+ years of customer support experience in engineering support either hardware or software based. Prior experience in aerial or aerospace support is a plus!
Job Details:
6 months + Contract
Start Feb. 1st
1st shift flexible to work with student schedule if needed.
40 hours a week
Pay $20-25/hr
Remote Flexibility but will need to Train onsite in Richfield MN.
THE RIGHT STAFF offers Healthcare Holiday Pay and Referral Bonuses!

Job Responsibilities:
Provide detailed technical support to customers over phone email web or chat.
Properly document customer interaction serves as a liaison between customers and Engineers Follow-up with customers as necessary
Ensure issues are resolved in timely manner or escalated as needed
Ability to communicate with engineers and customers alike to ensure there is a complete understanding of the issue and resolution.
Act as department Subject Matter Expert on Hardware or Software
Support the development of products and features by communicating customer needs and requests to product development and sales.
Act as a brand steward upholding customer experience excellence under all circumstances from the point of first contact through issue resolution and follow-up.
Assist with placement of repair request and RMA information.
Answer questions about warranties or terms of sale.
Handle changes in policies and/or renewals of subscriptions.

Qualifications:
Equivalent work experience with hardware or software engineering support; Bachelors or Associates degree in hardware or software engineering is good to have but is not required.
Candidates currently enrolled in an active engineering program are encouraged to apply.
Customer Service experience of 1-3 years.
Unmanned Aerial Vehicle Aviation or software industry experience is desired but not required.
Experience in Aerospace Hardware and or Software i.E. Web development python scripting or GIS experience is preferred.
Please send resumes to to apply.
THE RIGHT STAFF wants to help you succeed! Our team of seasoned professionals works to match you to the best job best fit and best location. Temporary assignments to full-time permanent positions we are here to assist you! Let us help YOU create YOUR success!
We thank all interested candidates. However only those selected for interviews will be contacted.
Applicants selected for this position with our client will be required to complete a background check/drug test. Successful completion of this assessment is required for further consideration.

THE RIGHT STAFF is an Equal Employment Opportunity employer.

Responsibilities:

Educational requirements:

Experience requirements:

Desired Skills:

Qualifications:

Benefits:

Incentives:

Date Posted: 2021-2-23

Please Apply by: 2021-3-11