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Field Service Representative MCAS New River NC
Cherry Point, NC
••Field Service Representative MCAS New River, NC••
Field Service Representative
The Field Service Representative supports the Bell Helicopter MV 22 Program at MCAS New River, Jacksonville, NC. This position provides support in the operation and maintenance of all systems of the military product, to include avionics, airframe electrical, drive train, Powerplant, and ASE equipment.
+ Provide technical expertise on military aircraft products operation, maintenance, and troubleshooting.
+ Provide on site company representation and technical support to military customer, and initiate corrective actions to ensure customer satisfaction with company products and services.
+ Utilize technical expertise and company knowledge to assist the customer to achieve and sustain a high level of proficiency in the operation and maintenance by investigating product problems, determining causes, and developing and implementing corrective actions.
+ Assist the customer in interpreting and using support data and documents, provide technical on the job training, and act as the on site liaison between the company and customer personnel to gain resolution of significant technical operational issues.
+ Develop excellent relationships across multiple organizations and with all levels of military customer and company personnel to ensure customer satisfaction with company products and services.
+ Prepare current activity, and product status reports to maintain optimal product performance at maximum cost efficiency for customers.
+ Travel with the squadron to off site locations to include overseas may be required.
Bachelor& 8217;s Degree in Business Administration, Engineering or related field and extensive maintenance experience with military and/or commercial helicopter systems preferred; OR two years of college and additional extensive maintenance experience working with military and/or commercial helicopters or systems. Extensive military or industry training may be substituted for some college.
+ Excellent knowledge of Bell/Boeing V 22 aircraft systems and of military aircraft maintenance procedures required.
+ Hands on V 22 support experience within the Air Force or Marine organizations is preferred.
+ Personal computer proficiency with word processing, spreadsheet and database applications are required.
+ Excellent oral and writing skills are required.
+ Required to obtain and hold a Secret level security clearance.
+ The candidate must thoroughly know the mechanics of how problems and solutions are reported.
+ Experience using TARS, as well as government systems REMIS and/or NALCOMIS are essential.
+ FAA A&P license, FCC General Radio Telephone License or equivalent military experience.
Textron is committed to providing Equal Opportunity in Employment, to all applicants and employees regardless of, race, color, religion, gender, age, national origin, military status, veteran status, handicap, physical or mental disability, sexual orientation, gender identity, genetic information or any other characteristic protected by law.
••Pay Transparency Policy Statement••
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise, have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor& 8217;s legal duty to furnish information.
••Job•• Product Support
••Primary Location•• US North Carolina Cherry Point
••Recruiting Company•• Bell Helicopter
••Schedule•• Full time
••Job Level•• Individual Contributor
••Shift•• First Shift
••Req ID:•• 257685
Field Service Representative MCAS New River job at Textron
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