Delivery Experience Advisor Hot

Delivery Experience Advisor job at The Cirrus Design Corporation in Alcoa TN

Description, duties, responsibilities

Responsible for ensuring customer satisfaction to all Cirrus customers from the date the aircraft order is received through the delivery of their aircraft and beyond. The Associate Delivery Experience Advisor will assist the Delivery Experience Account Managers with all aspects of the pre-delivery and delivery process. Duties and Responsibilities/ Essential Functions Ensure every customers experience is a positive one and place the needs and expectations of the customer first Learn the order configuration process record orders in the Main List and cross-check configurations. Learn and understand SalesForce for recording orders Learn to use ERP to create customer and sales order numbers Assist with scheduling customer events that take place at Cirrus with necessary departments Assist with processing payments (initial deposits progress payments final payments and Cirrus Bucks) Assist with refund requests and cancelations If necessary reach out and coordinate with customer regardin...Delivery Advisor Customer Service Experience Hospitality Processing Airline Business Services

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The Cirrus Design Corporation Company Overview

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