Lead Customer Service Agent Mtj Montrose Co Hot
- Montrose, Colorado
- Job ID
Lead Customer Service Agent Mtj Co job at United Ground Express in Montrose CO
Description, duties, responsibilities
/Lead Customer Service Agent//United Ground Express (UGE) a subsidiary of United Airlines Inc. supports airline customers and flights at many airports across the United States. The services we provide include customer check-in baggage handling and servicing of the aircraft on the ground in preparation for the next flight. We assist customers from the moment they arrive at an airport through departure to their next destination. UGE is growing to expand to specific airports across the continental United States.//A job with United Ground Express will provide you with an exciting fast-paced environment the chance to leverage existing skills and learn new skills and an opportunity to grow a career in the airline industry.//And to top it all off you will get travel privileges through United Airlines giving you access to one of the worlds most comprehensive global networks./Job Summary:As a Lead Customer Service Agent you will be an important part of our customers travel experience. In addition to the Customer Service Agent responsibilities you will primarily be responsible for leading overall station process. Most importantly youll create a welcoming environment for our customers.Lead Customer Service Agent ResponsibilitiesLead and direct responsibilities related to the Customer Service Agent roleEnsure adherence to standard operating proceduresOversee and ensure a safe work environmentAuthorize time and attendance exceptionsProvide coaching and training to team membersCustomer Service Agent ResponsibilitiesGreet customersCommunicate with customers and ensure they have information about their flightsAssist customers with reservations and boarding passesResolve disservice situations (e.g. determine alternate flight options for delayed cancelled or missed flights change/rebook a reservations)Open/close aircraft door before flight departure and upon flight arrival including operating jet-way when applicableEnsure compliance with UGE and Federal Aviation Administration (FAA) regulations and policiesLoad unload and transfer baggage cargo and mail from carts conveyor belts and containers on and off aircraft.Drive and operate motorized equipment (e.g. conveyor belt)Read and interpret aircraft load sheets checked baggage tags and cargo labelsOther duties as assignedEducationHigh school diploma/GED or equivalent or equivalent experience requiredRequirementsMust be 18 years of age or older.High school diploma/GED or equivalent requiredGood communication and interpersonal skills.Ability to develop relationships with customers and co-workers.High level of ownership and accountability.Enthusiastic about aviation industry.Must be able to perform well in high-pressure situationsMust possess and maintain a valid US state drivers license. (Suspended expired revoked or denied licenses are not valid.)Must be legally authorized to work in the US for any employer without sponsorship.Must be able to clear a United Ground Express background check and a fingerprint-based criminal history check.Must be eligible to obtain and maintain credentials necessary for the position. Position-specific clearances include but are not limited to FAA TSA Port Authority U.S. Customs and U.S. Postal Service clearances.Must be able to pass a pre-placement physical abilities test hearing and vision tests and drug screen.Must comply with United Ground Express Anti-Drug and Alcohol Misuse Prevention Policy.ExperiencePrevious service related experience helpful (supervisory and airline)Essential Physical FunctionsThe ability to lift baggage up to 70 pounds in the lobby planeside and in the confinement of an airplanes cargo hold is necessary.Work schedules will span over a 24/7 7 day/week operation including weekends holidays and overtime as needed. Flexible work shifts will be assigned and can include late nights and early mornings.Regular attendance and punctuality in accordance with United Ground Express policies are required. Overtime available/required depending upon operational need.Work EnvironmentMust be willing to work outside in all weather conditions (e.g. rain snow cold heat humidity) and in baggage areas that are open to the outside weather conditions.Must be willing to work in extreme weather conditions for extended periods of time.Must be willing to work where there will be exposure to high noise levels.Must be willing to work in a high-pressure safety-sensitive deadline driven environment./United Ground Express Inc. Is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin or protected veteran status and will not be discriminated against on the basis of disability. /Job: UGE Customer Service Organization: United Ground Express Title: Lead Customer Service Agent (Montrose Regional Airport) (MTJ) -(Montrose CO) Location: CO-MTJ - Montrose Regional Airport Requisition ID: MTJ00000007
United Ground Express Company Overview
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