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Senior Cloud Support Engineer
Senior Cloud Support Engineer (s)
Are you inspired by a job that challenges you to be proactive lead technology decisions and come up with new ideas that will push a product above and beyond your competitors products? ViaSat is a unique blend of technical challenge opportunity to excel team camaraderie and opportunity to work with industry leaders. Sound interesting? Keep reading.
As part of the Cloud Platform services support team your role will be to contribute to the successful deployment and support of our cloud infrastructure and platform solutions. Your duties will cover a large array of tasks from monitoring and operational management of infrastructure and platform services to execution and troubleshooting of automated solutions to our customers.
Your role is integral to the success of our cloud customers. Specific activities will include environment code migration and configuration management cloud administrative support including maintenance security page configuration content deployment and administration training and educating customers on new technology solutions development of tools processes and procedures to service customers provide regular reporting on services rendered facilitating recommendations to customers on how to streamline processes responding promptly to requests submitted through the ticketing system or directly requested managing the ticketing queue providing reporting of ticket metrics troubleshooting and support of issues coordinating with other departments and vendors as needed as well as assist in tools technology and migration assessments.
+ Experience in cloud systems support in a Medium to Large environment
+ 5+ years supporting highly scalable secure and high performing systems
+ 5+ years experience implementing and supporting secure (SSL) web application systems/servers
+ 2+ years Experience with OpenStack KVM Containerized services (Docker LXC etc)
+ Intermediate to expert level understanding of Linux systems and management methodologies including software packaging
+ Intermediate knowledge of layer 2/3 networking load balancers and firewalls
+ Experience with configuration management tools such as Ansible Puppet Salt or Chef
+ Experience supporting systems infrastructure such as DHCP DNS NTP LDAP and related services
+ Experience scripting in Unix shell PERL python GO or ruby
+ Ability to quickly learn new technologies
+ Strong communication and organizational skills
+ Bachelors Degree in Computer Science Engineering MIS STEM degree or equivalent industry experience
+ Ability to travel up to 15%
+ Experience with iSCSI and Object based storage solutions
+ Experience with Software Defined Networking overlays or equivalent solutions
+ Experience with Orchestration tooling and platforms
+ Experience with message bus systems such as ActiveMQ or RabbitMQ
+ Experience with NoSQL databases such as Cassandra MongoDB Memcached or MariaDB
+ Experience with relational databases such as Oracle MySQL Galera and PostgreSQL
Our Carlsbad CA office is just 30 minutes north of San Diego and 5 minutes from the beach. We know there is more to life than work and with full gym access volleyball/basketball courts and meal services onsite youll never want to leave our beautiful campus. You can also reach out to help others in the community by being involved in our VPartners program.
ViaSat is an EEO/AA/Disability/Protected Veteran Employer. U.S. Citizenship or Lawful Permanent Residence status may be required for certain positions. For positions requiring U.S. Citizenship or Lawful Permanent Resident status verification of such status will be required upon accepting employment.
Senior Cloud Support Engineer job at ViaSat
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