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Field Performance Manager
San Diego, CA
Field Performance Manager
San Diego CA
ViaSat is currently seeking a Field Performance Manager to join our growing team. In this exciting role you will be responsible for managing partner performance based on regional coverage perform fraud investigations VIP installations Special Project Demos service calls upgrades performance follow ups and quality follow ups. In addition you will troubleshoot and repair customer premise equipment; maintain and requisition parts / equipment inventory for use in day to day activities; and issue reports as required analyzing potential problems with the quality of work performed in the field and providing action items to resolve these issues. Coordinate ViaSats fulfillment and retail quality performance and reporting to management on a regular basis.
+ Previous hands on experience installing satellite cable or telephony services
+ Excellent written verbal and presentation skills
+ Demonstrated consensus-building and relationship-building skills
+ Strong organizational and planning skills including an orientation to detail
+ Strong abilities to utilize and create spread sheets and analyze data using Excel
+ Ability to travel as required
+ Safety Oriented Exede certified QA certified
+ Maintain expenses and day to day costs develop reports to support budget expenditures
+ Maintain and develop reports as required to measure work results. This should include time management meeting work objectives and skill proficiency.
+ The ability to train and develop strategic plans for vendors and measure the results.
+ Must be able to persuade win over and develop customer loyalty in a short time by overcoming hostility with an unhappy customer. The ability to comprehend and quickly resolve issues while educating the customer is paramount.
+ Obtain and maintain all license requirements in each state where licensing is required within their region.
+ A working knowledge with advanced computer skills with the use of MS Word Excel. Extensive knowledge of computer operating systems browsers and e-mail clients.
+ The ability to analyze and resolve technical problems within networks computers and satellite premise equipment making decisions based on solid fundamental troubleshooting practices with little or no supervision.
+ Assist with the development of field training documentation and ongoing support documentation which includes field evaluation of associated materials
+ Must be able to travel a min 50% of the time documenting travel and work performed and remitting paperwork pertaining to travel in a timely manner
+ Must be willing to travel
+ High School diploma GED or equivalent experience
+ Minimum 4 years experience in a satellite telephony or cable environment
+ Ability to travel to Internationally (Mexico and Canada)
At Viasat anything is possible. We believe there are no limits to what we can build. and we can do it better. We encourage our employees to stretch be creative and participate as a critical team member throughout the business. Well take care of you with great opportunities exceptional benefits and the chance to work with some of the best in the industry.
ViaSat is an EEO/AA/Disability/Protected Veteran Employer. U.S. Citizenship or Lawful Permanent Residence status may be required for certain positions. For positions requiring U.S. Citizenship or Lawful Permanent Resident status verification of such status will be required upon accepting employment.
Field Performance Manager job at ViaSat
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