Mdw Passenger Service Lead Featured

Mdw Passenger Service Lead job at Menzies Aviation in Chicago IL

Description, duties, responsibilities

Description
The Passenger Service Lead will be responsible for overseeing gate/counter operations ensuring our guest have a first-class experience from beginning to end.
Comfortably and continuously move/lift customer luggage with an average of 50 pounds including some pieces exceeding 75lbs.
Ensure accuracy of all weight and balance requirements
Promptly handle all customer service complaints with a focus on positive resolution.
Complete all check- in procedures including the handling of reservations ticketing set assignments airport announcements and checking for proper international documentation.
Assist customers with specials needs and unaccompanied minors.
When operating jet ways CSSs will be required to work at unprotected heights of over 15 feet approximately 2-3 time per day and responsible for open/closing aircraft doors.
Read and interpret aircraft loading manifests and baggage and cargo routing tags.
Ensure the safe and secure operations in accordance with the highest possible standards of health safety security and all government statutory requirements.
Responsible for training all new PSA’s.
Perform other duties as assigned.
Qualifications:
+ Must be 18 years of age;
Must have a High school diploma or equivalent; Must pass all pre-employment testing to include drug testing and a physical;
+ Must have a positive can-do upbeat personality.
+ Must be able to speak read and write in English proficiently. Must be available and flexible to work variable shifts including weekends and holidays/Must be able to stand for long periods of time at the ticket counter and gate check-in areas.
+ Will be exposed to respiratory irritants (jet fumes)
+ Must pass a FBI criminal background check and obtain a customs seal.
+ Must successfully complete and pass the initial new hire classroom and on-the-job training.
+ Must have strong verbal and written communication skills.
+ Knowledge of computer software programs.
Qualifications
Behaviors
Required
+ Functional Expert: Considered a thought leader on a subject
+ Enthusiastic: Shows intense and eager enjoyment and interest
+ Team Player: Works well as a member of a group
+ Leader: Inspires teammates to follow them
Motivations
Required
+ Job Security: Inspired to perform well by the knowledge that your job is safe
+ Growth Opportunities: Inspired to perform well by the chance to take on more responsibility
+ Self-Starter: Inspired to perform without outside help
+ Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization
Education
Required
+ High School or better
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

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Menzies Aviation Company Overview

With more than 200 airport operations across 6 continents, Menzies Aviation relies on more than 30,000 employees to ensure that our services hit the heights which are expected of us. We believe that true excellence is only delivered by people with the knowledge, tools and passion to set standards rather than chase them. We offer landside and airside services tailored to our customers needs, timed to their schedules, and delivered by teams with the knowledge, tools and passion to set standards rather than chase them. Our core services include Ground Handling, Cargo, Fueling, Executive Services and Offline Services.