Part Time Seasonal Wheelchair Agent Hot

Part Time Seasonal Wheelchair Agent job at Menzies Aviation in East Boston MA

Description, duties, responsibilities

Description
Overview
People. Passion. Pride. This is what has driven our teams since 1833.
Since that time we have developed to become a critical partner in the global aviation industry delivering time-critical logistics services at over 300 locations in 65 countries across 6 continents.
But at the heart of our business is our people.
Role Purpose
The Wheelchair Agent is responsible for assisting passengers with mobility needs throughout the airport terminal in a safe courteous and professional manner. This role provides wheelchair transportation and customer support to ensure passengers receive timely assistance from check-in through boarding connections arrival and baggage claim.
What you will be doing
+ Assist passengers requiring wheelchair or mobility assistance throughout the airport
+ Transport passengers safely between ticket counters security checkpoints gates baggage claim and connecting flights
+ Assist passengers with boarding and deplaning aircraft when required
+ Provide excellent customer service and professional communication to passengers and families
+ Assist elderly passengers individuals with disabilities and travelers requiring special assistance
+ Handle wheelchairs and mobility equipment safely and properly
+ Coordinate with gate agents airline staff and airport personnel to ensure timely passenger assistance
+ Respond promptly to wheelchair service requests and maintain efficient passenger flow
+ Assist with light baggage handling when necessary
+ Follow all airport safety procedures airline policies and TSA regulations
+ Report operational concerns passenger incidents or equipment issues to supervisors promptly
+ Maintain professionalism patience and sensitivity while assisting passengers
+ Perform other duties as requested
Safety Security Wellbeing and Compliance:
You will have a responsibility and duty whilst at work to take reasonable care of the health safety and wellbeing of yourself and others in accordance with provided information training and workplace health and safety rules or procedures. The company is committed to providing a safe working environment for all staff members. In all areas of our business there is a potential risk to the health safety and welfare to everyone on our sites through the misuse of alcohol and drugs. As such the Company prohibits such misuse and carries out regular testing to enforce our Substance Misuse Policy.
What we are looking for:
+ High school diploma or GED
+ Must be 18 years of age or older
+ Strong communication and interpersonal skills.
+ Ability to work in a fast-paced and physically demanding environment.
+ Ability to remain patient courteous and professional at all times.
+ Ability to work flexible schedules including nights weekends holidays and overtime.
+ Reliable attendance and punctuality
+ Must have reliable telephone and transportation
+ Previous customer service hospitality healthcare or airport experience
+ Airport terminals gates security checkpoints and baggage claim areas
+ Fast-paced environment with frequent passenger interaction
+ Requires extensive walking throughout airport terminals
+ Exposure to crowded and high-traffic passenger areas
+ Ability to push passengers in wheelchairs for extended periods
+ Ability to stand and walk continuously throughout shifts
+ Ability to lift push and pull up to 50 pounds occasionally
+ Ability to assist passengers safely during boarding and deplaning operations
+ Must be able to take verbally direct in English
+ Must be able to read write understand and carry out instructions in English
+ Must pass pre-employment and random drug tests
+ Must pass a pre-employment background check
+ Must meet necessary requirements to obtain a security sensitive identification badge
+ Must be in proper uniform or business attire as directed by company officials
+ Identification badges must always be visible
+ Adhere to company policies and procedures and participate in achievement of company objectives
+ Treat all information as confidential
Pay: $19.75 Hourly
Diversity
Menzies Aviation are a committed equal opportunity employer and encourage applications for suitably qualified and eligible applicants regardless of sex race disability age sexual orientation gender reassignment religion or belief marital status pregnancy and maternity. We strive to create an inclusive working environment where the different knowledge perspectives experiences and approaches of our global workforce are represented. Where everyone feels valued and can reach their full potential.
Please be aware that as part of our recruitment process we may look to use a variety of resourcing tools to help us understand your skills and experience in relation to the role.
Application Instructions
Is this role ticking all the boxes for you? If so please click apply now!
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

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Menzies Aviation Company Overview

With more than 200 airport operations across 6 continents, Menzies Aviation relies on more than 30,000 employees to ensure that our services hit the heights which are expected of us. We believe that true excellence is only delivered by people with the knowledge, tools and passion to set standards rather than chase them. We offer landside and airside services tailored to our customers needs, timed to their schedules, and delivered by teams with the knowledge, tools and passion to set standards rather than chase them. Our core services include Ground Handling, Cargo, Fueling, Executive Services and Offline Services.