General Manager Hot

General Manager job at Menzies Aviation in Cleveland OH

Description, duties, responsibilities

Description
Overview
People. Passion. Pride. This is what has driven our teams since 1833.
Since that time we have developed to become a critical partner in the global aviation industry delivering time-critical logistics services at over 300 locations in 65 countries across 6 continents.
But at the heart of our business is our people.
Role Purpose
Safety Security and Environmental stewardship are core values of Menzies Aviation (MA). MA has a duty of care to provide a safe workplace to our Employees; and this important responsibility ultimately falls to the General Manager.
The General Manager is responsible for implementation and adherence to MA Safety Security Quality and Training policies and SOPs as well as local state Federal regulations and all station operations service delivery.
The role requires a seasoned senior manager with a strong operational and business understanding and leadership skills. The incumbent must have the ability to run a business in a challenging environment whilst maintaining strict Menzies Corporate Governance and Financial guidelines.
Key Responsibilities
+ Fully responsible for the safety and well-being of MA staff; promoting a Safety-First culture; and managing all other aspects of running the station
+ Fully responsible for implementation and adherence to MA Safety Security Quality and Training policies and SOPs as well as all relevant industry local state Provincial (CAN) and Federal regulations.
+ Leads and collaborates with the senior team to maintain and enhance appropriate effective safety and security systems risk assessments periodical inspections and audits operational training programs planning operational processes and service delivery
+ Leads by example and provides immediate and direct feedback to Employees and colleagues.
+ Ensures a system for the effective delivery of safety-related briefings and the cascade of safety-related bulletins alerts and information.
+ Participates in the development of station-level budgets.
+ Ensures the means for proper staffing planning and scheduling are in place.
+ Ensures that processes are sufficient to ensure inventory and accounting for all Company assets consumable parts contracted services and vendor payments.
+ Fully accountable for the financial performance and compliance with Corporate Governance and Legal aspects of Menzies’ businesses in the station.
+ Regularly interacts with customers to promote the station and to measure the level of customer satisfaction
+ Uses customer feedback to constantly develop and improve capabilities and processes.
+ Pursues opportunities for new business and growth of existing services.
+ Ensures the development and implementation of the station Emergency Response Plan (ERP) Emergency Action Plan (EAP) Local Contingency Plan (LCP) Business Continuity Plan (BCP) Spill Prevention Control and Countermeasure Plan (SPCC) Facility Response Plan (FRP) Environmental Emergency Response Plan (EERP) and/or Storm Water Pollution Prevention Plan (SWPPP).
+ Assigns/delegates a Safety Security and Compliance Manager/Officer the responsibility for overseeing the implementation of the Menzies Aviation Safety Management System (SMS) and Health and Safety manual (H&S) policies at the base.
+ Appoints a Principle Manager for all matters relating to Security at the station per the MA Security Manual (SeMS).
+ Assigns a primary delegate ensuring compliance with the Menzies Aviation Quality Assurance Manual (QAM).
+ Assigns a primary delegate ensuring compliance with the Menzies Aviation Environmental Management System (EMS).
+ Ensures that processes are in place to provide for the acquisition maintenance and safe operation of GSE equipment and vehicles.
+ Assists in the investigation of accidents injuries and near misses and cooperates in the preparation of material and evidence for use in hearings lawsuits and insurance investigations. Will also evaluate root causes and recommend corrective action; and ensure that corrective actions are implemented and sustained.
+ Ensures proper administration of the Workers’ Compensation Program (Reed Group in CAN) to include timely reporting Employee follow-up and aggressive Return-to-Work promotion.
+ Leads and motivates hard working teams to deliver excellent quality and productivity
+ Directs and motivates Managers to achieve agreed targets
+ Reviews leading and lagging indicators of Safety and Operational performance (i.e.: SMART targets MORSE Dashboards Audit Findings Recordable Injuries Training Completion Reports; Workers Compensation (WC) Rates and Costs; AC Damage Rates and Costs; GSE Damage Rates and Costs; Preventive Maintenance Completion Rates; SmartDrive Coaching Completion Rates; SmartDrive Safety Score; Delay Reports; etc.).
+ Conducts routine (weekly) Staff Meetings
+ Completes the Manager’s Self-Certifications and other Workplace Inspections (as required)
+ Performs routine Performance Appraisals of direct reports and provides constructive feedback for career planning professional growth and opportunities for improvement.
+ Establishes Reward and Recognition programs promoting Safe Behaviors Procedural Compliance and Extraordinary Performance.
+ Ensures the firm fair and consistent accountability for compliance with MA work rules and policies
Qualifications
+ Bachelors degree (B.A.) from four-year College or university; or five to ten years related experience and/or training; or equivalent combination of education and experience
+ Excellent leadership and people management skills
+ Experience in business development sales and commercial negotiation and pricing
+ Wide ranging general management experience with some years of senior management experience
+ Extensive management and/or support service experience preferably in an into plane fueling or ground equipment fueling environment
+ Strong communication and interpersonal skills balanced with a high level of confidence to influence and present at all levels
+ Interpersonal skills: Independence decisiveness and the ability to work accurately and independent of immediate support
+ Able to influence engage and motivate at all levels
+ Flexible determined to succeed and self-motivated
+ All applicants must hold requisite employment authority to work in the USA
+ Must be at least 18 years of age
+ Must pass pre-employment drug screen
+ Possess and maintain current valid US driver’s license
+ Ability to proficiently read write and speak English
+ Able to remain calm under pressure
+ Must be comfortable lifting 70lbs
+ Must pass FBI background check and obtain US Customs seal
+ Must be available and flexible to work variable shifts including nights weekends and holidays
Knowledge Skills and Abilities
+ Proficiency in desktop computing applications including (but not limited to) Microsoft suite of products including MS-Word MS-Excel MS-PowerPoint Office 365
+ Ability to learn quickly
+ Ability to understand and carry out oral and written instructions and request clarification when needed
+ Strong interpersonal skills
+ Ability to work as part of a team
+ Ability to build relationships
Benefits
+ Salary (exempt)
+ Advancement Opportunities
+ Health Dental Vision 401K
+ Life and Short-Term Disability Insurance
+ Paid Vacation
Salary range: $75000 to $80000 Annually
Working Conditions
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job the employee may regularly work in outside weather conditions. The employee frequently works near moving mechanical parts high voltages and high hydraulic/pneumatic pressures. The employee is also frequently exposed to very loud noise levels fumes or airborne particles and hazardous substances materials or waste. The employee occasionally works in high precarious places.
Physical Requirements
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job the employee is frequently required to stand walk sit use hands to finger handle or feel objects tools or controls; reach with arms climb or balance; and talk or hear.
Other tasks include digging and shoveling such as snow removal around equipment and office. Employee may also engage in debris removal which involves lifting bending and stooping. The employee must frequently lift and/or move up to 25lbs and occasionally lift and/or move up to 70lbs.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

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Menzies Aviation Company Overview

With more than 200 airport operations across 6 continents, Menzies Aviation relies on more than 30,000 employees to ensure that our services hit the heights which are expected of us. We believe that true excellence is only delivered by people with the knowledge, tools and passion to set standards rather than chase them. We offer landside and airside services tailored to our customers needs, timed to their schedules, and delivered by teams with the knowledge, tools and passion to set standards rather than chase them. Our core services include Ground Handling, Cargo, Fueling, Executive Services and Offline Services.