Account Manager Airport Ground Handling Hot

Account Manager Airport Ground Handling job at Menzies Aviation in Windsor Locks CT

Description, duties, responsibilities

Description
Overview
People. Passion. Pride. This is what has driven our teams since 1833.
Since that time we have developed to become a critical partner in the global aviation industry delivering time-critical logistics services at over 300 locations in 65 countries across 6 continents.
But at the heart of our business is our people.
Role Purpose
The Account Manager will be responsible for assisting the operational team to deliver excellent and safer performance in the cargo service functions at a high-volume international airport.to include managing the Companys relationship with assigned airline customer acting as the liaison between the two. Lead problem avoidance and resolution initiatives
This Job is at Bradley International Airport (BDL)
Salary: $100000 - $120000
Reporting to: Regional VP
Primary Accountabilities and Duties
+ Implement Menzies Aviation Policies and Procedures as laid down in the Eight Pillars of Management
+ Ensures service delivery to customer airlines is according to the airline contracts and within the agreed budget level
+ Ensures safety and security procedures are performed according to the Menzies Health and Safety regulations and according to international aviation standards
+ Monitors performance taking action to correct any shortfalls
+ Liaise with airline station managers airport operations staff handling agents customs immigration and security officials and other airport stakeholders
+ Provides reports as required and service delivery measurements
+ Provides leadership to the management team developing their skills
+ Responsibilities include interviewing; training employees; planning assigning and directing work; appraising performance; employee recognition addressing issues and ensuring employees successfully complete companys training programs.
+ Work shifts as required by the business
+ To report any significant deficiency in our products materials and documents
+ Has the duty to suggest any improvements to working practices especially those relating to safety and security
+ Must follow all security procedures as required
+ Other duties as assigned
Supervisory Responsibilities
+ Manages employees in the Ground Handling department.
+ Is responsible for the overall direction coordination and evaluation of this unit.
+ Carries out supervisory responsibilities in accordance with the organizations policies and applicable laws.
Candidate requirements
+ HSD or GED.
+ Two to Five years related experience; or equivalent combination of education and experience.
+ Airport Ground Handling experience at a high-volume international airport.
+ Financial management skills awareness.
+ Able to communicate effectively with senior level personnel.
+ Able to work with a multinational work force and to adjust to the local conditions of the station.
+ A working knowledge of the IATA Standard Ground Handling Agreement.
+ Aptitude to develop the supervisory team provide succession planning and re-engineer business processes as demanded by changes in the business.
+ Able to support other stations as required and ensure own station responsibilities are covered with on leave.
+ Excellent knowledge of ramp/cargo/ GSE.
+ Strong written verbal and interpersonal skills.
+ Demonstrates customer relationship skills including ability to effectively communicate with all levels of employees from field to corporate executives.
+ Strong Finance and Accounting Experience and Background
+ Should possess solid problem solving multi-tasking abilities and experience in the handling of flight operations.
+ Computer and experience with Microsoft Office programs required.
+ Ability to write reports business correspondence and procedure manuals.
+ Ability to effectively present information to and respond to questions from groups of managers clients customers and the general public.
+ Ability to define problems collect data establish facts and draw valid conclusions.
+ Possess/Maintain a valid state Drivers License and other FAA/Airport required identifications and seals.
+ Must pass pre-employment physical and a drug test.
Safety Security Wellbeing and Compliance:
You will have a responsibility and duty whilst at work to take reasonable care of the health safety and wellbeing of yourself and others in accordance with provided information training and workplace health and safety rules or procedures. The company is committed to providing a safe working environment for all staff members. In all areas of our business there is a potential risk to the health safety and welfare to everyone on our sites through the misuse of alcohol and drugs. As such the Company prohibits such misuse and carries out regular testing to enforce our Substance Misuse Policy.
Diversity
Menzies Aviation are a committed equal opportunity employer and encourage applications for suitably qualified and eligible applicants regardless of sex race disability age sexual orientation gender reassignment religion or belief marital status pregnancy and maternity. We strive to create an inclusive working environment where the different knowledge perspectives experiences and approaches of our global workforce are represented. Where everyone feels valued and can reach their full potential.
Please be aware that as part of our recruitment process we may look to use a variety of resourcing tools to help us understand your skills and experience in relation to the role. Please feel free to contact to recruiter below if there are any reasonable adjustments to our process that you would like us to consider.
As part of our recruitment process we will always consider how candidates fit with our values which you can learn more about here.
Application Instructions
Is this role ticking all the boxes for you? If so please click apply now!
Qualifications
Education
Preferred
+ High School or better
+ Bachelors or better
Licenses and Certifications
Required
+ DRIVERS LICENSE
Experience
Required
+ Airport Ground Handling experience at a high-volume international airport
+ Two to Five years related experience
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

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Menzies Aviation Company Overview

With more than 200 airport operations across 6 continents, Menzies Aviation relies on more than 30,000 employees to ensure that our services hit the heights which are expected of us. We believe that true excellence is only delivered by people with the knowledge, tools and passion to set standards rather than chase them. We offer landside and airside services tailored to our customers needs, timed to their schedules, and delivered by teams with the knowledge, tools and passion to set standards rather than chase them. Our core services include Ground Handling, Cargo, Fueling, Executive Services and Offline Services.