Skycap Hot

Skycap job at Menzies Aviation in East Boston MA

Description, duties, responsibilities

Description
Overview
People. Passion. Pride. This is what has driven our teams since 1833.
Since that time we have developed to become a critical partner in the global aviation industry delivering time-critical logistics services at over 300 locations in 65 countries across 6 continents.
But at the heart of our business is our people.
Role Purpose
The Skycap is responsible for assisting airline passengers with curb side and terminal baggage services while providing exceptional customer service. This role supports travelers by handling luggage assisting with check-in processes and offering directions or assistance throughout the airport experience in a professional and courteous manner.
What you will be doing
+ Assist passengers with loading unloading and transporting baggage at curb side and terminal areas
+ Provide curb side check-in assistance including baggage tagging and ticket verification when applicable
+ Escort passengers to airline counters gates or designated airport locations as needed
+ Assist elderly passengers individuals with disabilities families and travelers requiring additional support
+ Maintain accurate handling and tracking of passenger baggage to ensure proper routing
+ Operate baggage carts and related equipment safely and efficiently
+ Provide airport directions flight information assistance and general customer support
+ Ensure compliance with airline policies airport procedures and TSA regulations
+ Maintain a professional appearance and deliver excellent customer service at all times
+ Monitor curb side and passenger service areas for safety cleanliness and operational concerns
+ Communicate effectively with airline staff baggage teams and supervisors
+ Support operations during peak travel periods delays and irregular operations
+ Perform other duties as requested
Safety Security Wellbeing and Compliance:
You will have a responsibility and duty whilst at work to take reasonable care of the health safety and wellbeing of yourself and others in accordance with provided information training and workplace health and safety rules or procedures. The company is committed to providing a safe working environment for all staff members. In all areas of our business there is a potential risk to the health safety and welfare to everyone on our sites through the misuse of alcohol and drugs. As such the Company prohibits such misuse and carries out regular testing to enforce our Substance Misuse Policy.
What we are looking for:
+ High school diploma or GED
+ Must be 18 years of age or older
+ Strong communication and interpersonal skills
+ Ability to work in a fast-paced customer-focused environment
+ Ability to lift push and pull heavy baggage regularly
+ Ability to work flexible schedules including nights weekends holidays and overtime
+ Ability to work outdoors in varying weather conditions
+ Reliable attendance and punctuality
+ Must have reliable telephone and transportation
+ Previous customer service hospitality airport or baggage handling experience
+ Airport curb side terminal and baggage service areas
+ Exposure to outdoor weather conditions and high passenger traffic
+ Fast-paced environment with frequent passenger interaction
+ Requires standing walking lifting and transporting baggage throughout shifts
+ Ability to lift push and pull up to 70 pounds regularly
+ Ability to stand and walk for extended periods
+ Ability to bend stoop and maneuver baggage carts safely
+ Ability to work indoors and outdoors in varying weather conditions
+ Must be able to take verbally direct in English
+ Must be able to read write understand and carry out instructions in English
+ Must pass pre-employment and random drug tests
+ Must pass a pre-employment background check
+ Must meet necessary requirements to obtain a security sensitive identification badge
+ Must be in proper uniform or business attire as directed by company officials
+ Identification badges must always be visible
+ Adhere to company policies and procedures and participate in achievement of company objectives
+ Treat all information as confidential
Pay: $19.75 Hourly
Diversity
Menzies Aviation are a committed equal opportunity employer and encourage applications for suitably qualified and eligible applicants regardless of sex race disability age sexual orientation gender reassignment religion or belief marital status pregnancy and maternity. We strive to create an inclusive working environment where the different knowledge perspectives experiences and approaches of our global workforce are represented. Where everyone feels valued and can reach their full potential.
Please be aware that as part of our recruitment process we may look to use a variety of resourcing tools to help us understand your skills and experience in relation to the role.
Application Instructions
Is this role ticking all the boxes for you? If so please click apply now!
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

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Menzies Aviation Company Overview

With more than 200 airport operations across 6 continents, Menzies Aviation relies on more than 30,000 employees to ensure that our services hit the heights which are expected of us. We believe that true excellence is only delivered by people with the knowledge, tools and passion to set standards rather than chase them. We offer landside and airside services tailored to our customers needs, timed to their schedules, and delivered by teams with the knowledge, tools and passion to set standards rather than chase them. Our core services include Ground Handling, Cargo, Fueling, Executive Services and Offline Services.