Customer Service Senior Manager Hot

Customer Service Senior Manager job at Menzies Aviation in Denver CO

Description, duties, responsibilities

Description
Overview
People. Passion. Pride. This is what has driven our teams since 1833.
Since that time we have developed to become a critical partner in the global aviation industry delivering time-critical logistics services at over 300 locations in 65 countries across 6 continents.
But at the heart of our business is our people.
Role Purpose
The Customer Service Senior Manager will be directly responsible for overseeing customer service operations and will take accountability for safety resource management operation standards policy implementation client relations and financial performance.
You’ll put our people our customers – and their customers at the heart of everything you do.
What you will be doing
+ Full accountability for Health and Safety issues operational and financial performance
+ Planning resource allocation in each business unit.
+ Routine liaison with customer representatives and with internal and external customers and agencies.
+ Support the development of business units with accurate and timely project work.
+ Ensuring compliance with all internal and external operational and administrative requirements.
+ Perform as a mentor to other employees.
+ Required to attend the mandatory training imposed by the Company and Airlines as per job role.
+ Provide training to employees in accordance with Company and Airline standards.
What we are looking for
+ Possess 3-5 years of aviation industry experience with sound knowledge of passenger operations and procedures - Required
+ Adept at leading line level managers.
+ Previous management experience and a demonstrable track record of passenger services success.
+ Management experience in the Airport Ground Handling business with a proven track record in managing a business unit.
+ Must be able to pass all necessary employment testing including background drug and certified copy of DMV Record in good standing.
+ Able to stand for long periods of time at the ticket counter and gate check-in areas.
+ Must be comfortable lifting 70lbs.
+ Must be available and flexible to work variable shifts including weekends and holidays.
Benefits
+ Salary: $105000 annually
+ Eligible for Station Bonuses
+ Advancement Opportunities
+ Health Dental Vision 401K
+ Life and Short-Term Disability Insurance
+ Paid Vacation
+ Paid Training
+ Uniform Provided
Safety Security Wellbeing and Compliance
You will have a responsibility and duty whilst at work to take reasonable care of the health safety and wellbeing of yourself and others in accordance with provided information training and workplace health and safety rules or procedures. The company is committed to providing a safe working environment for all staff members. In all areas of our business there is a potential risk to the health safety and welfare to everyone on our sites through the misuse of alcohol and drugs. As such the Company prohibits such misuse and carries out regular testing to enforce our Substance Misuse Policy.
Working Conditions
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Work is primarily done indoors; however the individual will be working near terminals with consistently open doors where harsh weather conditions could affect the indoor environment. The Passenger Service Agent team is provided a Menzies Aviation uniform including a long coat.
This individual will also work with disgruntled customers throughout the airport and must maintain a positive attitude when representing our company and communicating with customers within the airport.
Physical Requirements
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job the employee is frequently required to stand walk sit use hands to finger handle or feel objects tools or controls; reach with arms climb or balance; and talk or hear.
Other tasks include lifting passenger bags up to 70lbs which could also involve bending and stooping. The employee must frequently lift and/or move up to 25lbs and occasionally lift and/or move up to 70lbs.
Qualifications
Licenses and Certifications
Preferred
+ DRIVERS LICENSE
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

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Menzies Aviation Company Overview

With more than 200 airport operations across 6 continents, Menzies Aviation relies on more than 30,000 employees to ensure that our services hit the heights which are expected of us. We believe that true excellence is only delivered by people with the knowledge, tools and passion to set standards rather than chase them. We offer landside and airside services tailored to our customers needs, timed to their schedules, and delivered by teams with the knowledge, tools and passion to set standards rather than chase them. Our core services include Ground Handling, Cargo, Fueling, Executive Services and Offline Services.