Datalink Support Specialist Hot

Datalink Support Specialist job at Gogo in Seattle WA

Description, duties, responsibilities

The Gogo Datalink Support Specialist works with the Flight Deck Services team to quickly and efficiently set up services and handle training for new and existing business aviation customers.  The right candidate is detail-oriented and a root cause problem solver.

COME ON BOARD THE GOGO FLIGHT DECK SERVICES TEAM!

How will you make a difference?

• Initiate contact with new customers for service setup, training, and aircraft configuration

• Provide service and troubleshooting for various Avionics equipment

• Communicate regularly (telephone, email, in-person) with existing customers regarding service enhancements, training & changes

• Create & maintain user guides

• Support sales team with customer opportunities

Qualifications

• Bachelor’s Degree in a related field, or equivalent work experience

• 2-4 years’ experience in Aviation (FBO, flight department, airline, or other aviation-related business)

• 10% travel required

Required Skills, Talents, & Experience

• Proven strong customer service and analytical skills

• Ability to work independently and be flexible in a rapidly changing environment

• Initiative, dependability, cooperation and thoroughness in a team environment

Preferred Skills, Talents, & Experience

• Familiarity and/or experience with aviation datalink communications, desired

• Has worked with satellite communications, desired

• Knowledge of aircraft avionics, desired

• Pilots license (private or better) preferred

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Gogo Company Overview

Gogo is the only multi-orbit, multi-band in-flight connectivity provider offering connectivity technology purpose-built for business and military/government aviation. Its industry-leading product portfolio offers best-in-class solutions for all aircraft types, from small to large and heavy jets and beyond. The Gogo offering uniquely incorporates Air-to-Ground systems with high-speed satellite networks to deliver consistent, global tip-to-tail connectivity through a sophisticated suite of software, hardware, and advanced infrastructure supported by a 24/7/365 in-person customer support team. From turbo-props to VVIP. For owners, flight departments and fleets. Gogo offers tailored connectivity solutions that match your specific aircraft and needs. From foundational air-to-ground service in North America to the most advanced satellite systems globally, our solutions deliver seamless internet, entertainment, and communications in the sky – find your perfect experience below Key Benefits of the Partnership World Class Personal Customer Support: Joining together two award winning aviation customer support organizations with the ability to leverage the most advanced monitoring and visibility tools, infrastructure and personnel. Comprehensive Solutions: From tip to tail, no matter what or where you fly Gogo and SD have a solution to meet the needs of every mission, budget and business aircraft. Unmatched Security: The combined strengths of Gogo and Satcom Direct in advanced cybersecurity solutions safeguard data and communications against modern threats, ensuring peace of mind for all onboard. Seamless Global Coverage: High-performance aviation-grade global solutions. Whether flying domestically or internationally, the combination of SD and Gogo’s technologies ensures consistent connectivity anywhere on the planet. Streamlined Operations: The partnership supports operational efficiencies through enhanced data management and reporting tools, ensuring informed decision-making at every stage of a flight. Aviation's Future is Connected As the demands on business aviation evolve, the partnership between Gogo Business Aviation and Satcom Direct ensures that operators remain at the forefront of technological innovation. Together, these brands are not just meeting the expectations of today’s connected world—they are exceeding them, paving the way for the future of inflight communication, entertainment and productivity.