Signature Flight Support job details and career information

Area Director Featured

Boston, Massachusetts
Job ID


The Director oversees all aspects of a Fixed Base Operation (FBO). The incumbent will oversee one location directly and may manage three or more other locations remotely with the assistance of a location General Manager or Station Manager. The director will plan, direct and coordinate activities concerned with general aviation, airline, maintenance and/or operation of airport facilities in accordance with governmental agency or commission policies and regulations by performing the following duties personally or through subordinate supervisors.


May manage subordinate General Managers or Station Managers
Develop understanding of the market for the FBO by conducting market and competitive research to determine growth opportunities and strategies to increase market share
Consult with commission members, airport management, governmental officials, and representatives of airlines to plan such matters as formulation of operating rules, regulations and procedures aircraft landing, taxiing and take-off for various types of aircraft

Identify and negotiate business development opportunities for Signature Flight Support and BBA Aviation in business dealings with current and prospective hangar tenants for lease of buildings and/or hangar space

Remain aware of competitive environment in immediate and surrounding geographic area

Promote Signature Status and other promotions designed to generate additional volume

Coordinate with other Signature FBO leaders to improve service deliverables in an effort to increase customer loyalty

Coordinate activities of personnel involved in repair and maintenance of aircraft and/or ground service equipment

Establish a culture that promotes safety through daily observation, shift briefings, routine audits, maintenance of SHEBBA, monthly safety meetings, training and documented safety procedures. Formulate procedures for use in event of aircraft accidents, fires or other emergencies
Establishes a culture that promotes customer loyalty by creating an environment of increased employee engagement
Oversee financial management of all bases responsible for including capital expenditures, forecasting, budgeting, audit performance and expense management

Work with General Managers or Station Managers to ensure proper staffing levels are maintained based on daily/weekly/monthly volumes

Develop, communicate and monitor, through subordinate leadership, activities of ramp, baggage handling, and cleaning to ensure operations meet Company and government policies and regulations

Confer with customers and representatives of associated industries to evaluate and promote improved and expanded services in area

Carry out management responsibilities in accordance with the organizations policies and applicable laws at all locations for which incumbent is responsible

Responsible for succession planning which includes identifying strong performers and taking an active role in his or her development, as well as addressing those who under-perform

Other duties as requested or assigned


To perform this job successfully, an individual must be able to perform each essential job function satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

Bachelors Degree from a four-year college or university or five (5) to ten(10) years related experience and/or training, with at least five (5) years related general aviation management experience or equivalent combination of education and experience.
Experience overseeing multiple locations a plus.
The incumbent must demonstrate the following core competencies: entrepreneurship, change leadership, negotiation and influence, business acumen, operational decision making, customer orientation, driving for results, managing and measuring work, interpersonal skills and superior ability to positively relate and communicate to customers.
Must possess a valid drivers license.
Must possess strong interpersonal, oral and written communication skills.
General knowledge of business management and accounting.
Proficient with personal computers and Microsoft office products

An Equal Opportunity Employer M/F/Disability/Vet

Position Title: Area Director
Requisition ID: 31215

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Be Part of a Global Network In our industry, we know that we have to get it right every time. Our employees provide the foundation for the entire customer experience and ensure that we remain at the apex of aircraft ground support providers. Thats why Signature Flight Support is committed to employing a diverse group of aircraft handling professionals that are passionate and personally invested in developing the safest, most inclusive, and welcoming work environment. As our company continues to expand, we are determined to provide our employees and customers an environment that encompasses our core values of integrity, responsibility, safety, service, people, and performance. In remaining steadfast in our pledge to our principles, we continue to focus on crafting an atmosphere where our employees are encouraged to share ideas, embrace differences, and grow on both personal and professional levels. Empowering our staff and offering opportunities to prosper enables Signature Flight Support to be the global leader in flight support services.