Yvr Front Desk Agent Featured
- Richmond, Bc Canada
- Job ID
Yvr Front Desk Agent job at Menzies Aviation in Richmond BC
Description, duties, responsibilities
Main accountabilities include:
+ This role is the first touch point to the Menzies experience and plays a key role in the coordination of all customer service related activities.
+ Promotes a professional image at all times and complies with company uniform standards.
+ Delivers superior customer service.
+ Deals directly with any issues that may arise and escalates to the appropriate company representative when needed.
+ Assists customers at the front counter including pick-up and delivery requests.
+ Coordinates all related courier activities.
+ Process all related paper work with detail and accuracy.
+ Ensures all documentation is correct prior to releasing Cargo to customers.
+ Coordinates activities between office and warehouse as required.
+ Ensure tasks are performed in accordance with the Company and Airlines specific procedures and policies.
+ Required to attend the mandatory training imposed by the Company and Airlines as per job role.
+ Must practice all company’s Safety Policy inclusive of but not limited to: wearing PPE when and where required
+ Other related duties as assigned.
Qualifications and Experience:
+ Must have high school diploma or equivalent.
+ Must be at least 18 years of age and legally able to work in Canada.
+ Must be able to communicate verbally read and write in English proficiently.
+ Prior cargo airline operational knowledge experience is an asset
+ Must be able to use related software as required to perform the functions
+ Proficient in MS Office
+ Must be able to speak read and write in English proficiently
+ Must be available and flexible to work variable shifts including weekends and holidays.
+ Must have current driver’s license with no violations over the past 5 years
+ Must be able to lift at least 30 kgs when required
+ Familiarity with or ability to learn how to work within an IT cargo system environment.
Must pass and maintain all required security clearances and Transport Canada Background check
Menzies Aviation Company Overview
With more than 200 airport operations across 6 continents, Menzies Aviation relies on more than 30,000 employees to ensure that our services hit the heights which are expected of us. We believe that true excellence is only delivered by people with the knowledge, tools and passion to set standards rather than chase them. We offer landside and airside services tailored to our customers needs, timed to their schedules, and delivered by teams with the knowledge, tools and passion to set standards rather than chase them. Our core services include Ground Handling, Cargo, Fueling, Executive Services and Offline Services.