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Dispatcher Commercial Services
GO RITEWAY TRANSPORTATION GROUP
Oak Creek, WI
JOB REQUIREMENTS: GO RITEWAY Transportation Group is a fast-paced customer service environment providing 24 hours/7 days a week airport shuttle service to hotels businesses and residences throughout southeastern Wisconsin. The dispatcher position coordinates and communicates with our drivers on the road on a real time basis for the drivers next pickup and/or drop off. Shifts may vary on a weekly basis. Dispatchers must be available weekends and holidays. Essential Duties and Responsibilities:
Use computer software to dispatch work to our drivers. Communicate with drivers using our radio system and electronically using our computer system and tablets. Monitor traffic cams weather conditions and airline arrivals and departures to stay on top of changes and be able to react accordingly. Troubleshoot and resolve issues quickly and effectively when they occur due to traffic problems high reservation volume and/or driver issues. Check-in drivers at the start of their shift and check out at end of shift. Ensure shifts are covered. Work collaboratively with staff and develop strong working relationships. Communicate with our Airport Shuttle Booth and Reservation Agents to ensure timely service and customer satisfaction. Complete a shift report at the end of shift to identify and review the major items that happened throughout the shift. Communicate this information to appropriate managers and staff. Assist with dispatching for Limo/Sedan Division as needed. Assists on phone with customer calls when needed Will be cross trained as an airport van shuttle driver and customer service representative to ensure a full working knowledge of the operations. Other duties and projects as assigned. EOE of Minorities/Females/Vets/Disability OTHER EXPERIENCE AND QUALIFICATIONS: Ability to read and use maps to navigate drivers to their destination. Ability to work in a fast-paced environment and juggle multiple tasks at same time with ability to problem-solve quickly. Extremely detail-oriented and accurate. Able to stay focused and calm when times get hectic. Must be computer literate and have the ability to operate different functions on different screen monitors and navigate from one task to the next. Excellent organizational skills. Strong communication skills with ability to be concise yet relay detailed information. APPLICATION INSTRUCTIONS: Apply Online: ipc.us/t/4A9FF93FA58B4D84
Dispatcher Commercial Services job at GO RITEWAY TRANSPORTATION GROUP
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