Cross Utilized Ramp - Customer Service Agent Jobs

Cross Utilized Ramp - Customer Service Agent Duties

Responsibilities:
Performs all aspects of the operation to include customer service operations baggage services cargo and ramp services functions.

Essential Functions:
Full range of customer service functions including:
Ticketing
Passenger check-in and assistance including curbside check in ctx/oversize bags and providing wheelchair assistance.
Gate management / boarding announcements
Baggage Services -lost luggage claim processing and tracking through BMAS.
One-on-one customer problem solving
A.S.R close out process.
Responsible for driving the Jet-Bridge for passenger loading and unloading.
Perform light cleaning of the aircraft cabin.
Load unload and transport mail luggage and freight.
De-ice - Anti-ice application
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Customer Service Orientation
Successful applicants must genuinely enjoy providing caring, professional customer service. This is an expectation to provide outstanding service to customers not only to the first customer of each day, but every customer throughout the day. Customers at the end of the day should receive the same high level of service as the customers at the beginning of your day, even though you may have been on duty 14 hours or more.