Even though the airlines are in business to transport people from one place to another, they could not function without the help of many people on the ground, including those who take reservations and sell tickets, as well as those who help keep the airplanes operating on schedule.
A cabin serviceperson is responsible for cleaning and preparing the interior of aircraft. The job involves bending and lifting bags of blankets weighing between 45-50 lbs. Particular duties include vacuuming the floor, picking up trash, washing lavatories and buffets, replacing headrests and pillow covers, folding blankets, refilling seat pockets with magazines and safety information, refilling the drinking water supply, and cleaning the cockpit windows. The job often must be completed within 10 or 15 minutes allowed before the plane loads passengers. Other service persons are responsible for the exterior of the aircraft. They wash, polish, touch up paint, and de-ice the outside of the airplane. They also work with chemicals that are used to prevent corrosion of surfaces.
These employees use cleaning equipment and must work at a fast pace and in cramped areas with a team of workers. There is shift work, and uniforms must be worn.
Typical Requirements and/or Experience
Cabin servicepersons must have great attention to detail and ability to work rotating and split shifts.
High school graduate.
Married and unmarried men and women, with or without children are eligible. Persons who are widowed or divorced, also are eligible.
It is the policy of most aviation companies to provide equal employment opportunity to all individuals regardless of their race, creed, color, religion, sex, age, national origin, disability, military and veteran status, sexual orientation, marital status, or any other characteristic protected by state or federal law. Most aviation companies are strongly committed to this policy, and believe in the concept and spirit of the United States law.
Most aviation companies are committed to assuring that:
All recruiting, hiring, training, promotion, compensation, and other employment related programs are provided fairly to all persons on an equal opportunity basis without regard to race, creed, color, religion, sex, age, national origin, disability, military and veteran status, sexual orientation, marital status or any other characteristic protected by law;
Employment decisions are based on the principles of equal opportunity and affirmative action;
All personnel actions such as compensation, benefits, transfers, training, and participation in social and recreational programs are administered without regard to race, creed, color, sex, age, national origin, disability, military and veteran status, sexual orientation, marital status or any other characteristic protected by law, and;
Employees and applicants will not be subjected to harassment, intimidation, threats, coercion or discrimination because they have exercised any right protected by law.
Most aviation companies believe in and practice equal opportunity and affirmative action. All employees are responsible for supporting the concept of equal opportunity and affirmative action and assisting the company in meeting its objectives.
Most aviation companies maintain Affirmative Action Plans for minorities, women, disabled persons and veterans.
EEOC has jurisdiction of the prohibitions against employment discrimination codified in Title VII of the Civil Rights Act of 1964, the Equal Pay Act of 1963, the Age Discrimination in Employment Act of 1967, Sections 501 and 505 of the Rehabilitation Act of 1973, Titles I and V of the Americans with Disabilities Act of 1990 and the Civil Rights Act of 1991. These laws prohibit discrimination based on race, color, sex, religion, national origin, age and disability.
The Office of Special Counsel (OSC) and the Merit Systems Protection Board (MSPB) enforce the prohibitions against federal employment discrimination codified in the CSRA. The OSC will defer those bases of discrimination under EEOC's jurisdiction to the respective federal agency and its EEO process. The CSRA also prohibits employment discrimination in the federal government based on marital status, political affiliation and conduct which does not adversely affect the performance of the employee, none of which are within EEOC's jurisdiction. Moreover, the law defines ten other prohibited personnel practices in the federal government, all of which fall under the jurisdiction of the OSC and the MSPB. See Prohibited Personnel Practices at http://www.osc.gov/ppp.htm.
Additional information may also be found on the the EEOC web site located at http://www.eeoc.gov/
Opportunities for Advancement
Opportunities for advancement vary. If the cabn serviceperson is working for the airline opportunities for advancement include other ground and ramp and customer service positions. Cabin servicepersons working for the contraced company may advance into a managerial position.
Outlook for the Future
The aviation industry has gone through periods of tremendous success and innovation, and periods of intense challenges. Today, aviation plays a critical role in our economy and the future of aviation will depend on business and personal travel, aviation fuel costs, and government subsidy and intervention.
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