Airline- Non-Flying Sky Cap
A sky cap provides a high level of customer service and assists traveling passengers checking in luggage at curbside. They help passengers with baggage and answers questions about departures, arrivals, and terminal facilities. Sky caps assist passengers to and from taxis, buses, and cars, and they may check in baggage at the terminal entrance or at the passenger drop-off. At many air terminals, the sky cap is employed by the airport rather than by the airlines.
Even though the airlines are in business to transport people from one place to another, they could not function without the help of many people on the ground, including those who take reservations and sell tickets, as well as those who help keep the airplanes operating on schedule.
Sky caps work inside the air terminal and outdoors at the passenger drop-off. Sky caps must wear a uniform. Shift work is required. Sky cap lift and carry heavy luggage, and they handle baggage hand-carts inside the terminal. Since 9/11, more and more passengers are using curbside chack-in.
Typical Requirements and/or Experience
The minimum age is 18 to 21, depending on the airline. Applicants must like to help people and be physically strong. On-the-job training is provided. Some airlines fill these job openings from the ranks of ramp service persons. A helpful and outgoing personality is necessary as a large portion of a skycaps salary comes from tips.
A high school diploma or GED.
Married and unmarried men and women, with or without children are eligible. Persons who are widowed or divorced, also are eligible.
It is the policy of most aviation companies to provide equal employment opportunity to all individuals regardless of their race, creed, color, religion, sex, age, national origin, disability, military and veteran status, sexual orientation, marital status, or any other characteristic protected by state or federal law. Most aviation companies are strongly committed to this policy, and believe in the concept and spirit of the United States law.
Most aviation companies are committed to assuring that:
All recruiting, hiring, training, promotion, compensation, and other employment related programs are provided fairly to all persons on an equal opportunity basis without regard to race, creed, color, religion, sex, age, national origin, disability, military and veteran status, sexual orientation, marital status or any other characteristic protected by law;
Employment decisions are based on the principles of equal opportunity and affirmative action;
All personnel actions such as compensation, benefits, transfers, training, and participation in social and recreational programs are administered without regard to race, creed, color, sex, age, national origin, disability, military and veteran status, sexual orientation, marital status or any other characteristic protected by law, and;
Employees and applicants will not be subjected to harassment, intimidation, threats, coercion or discrimination because they have exercised any right protected by law.
Most aviation companies believe in and practice equal opportunity and affirmative action. All employees are responsible for supporting the concept of equal opportunity and affirmative action and assisting the company in meeting its objectives.
Most aviation companies maintain Affirmative Action Plans for minorities, women, disabled persons and veterans.
EEOC has jurisdiction of the prohibitions against employment discrimination codified in Title VII of the Civil Rights Act of 1964, the Equal Pay Act of 1963, the Age Discrimination in Employment Act of 1967, Sections 501 and 505 of the Rehabilitation Act of 1973, Titles I and V of the Americans with Disabilities Act of 1990 and the Civil Rights Act of 1991. These laws prohibit discrimination based on race, color, sex, religion, national origin, age and disability.
The Office of Special Counsel (OSC) and the Merit Systems Protection Board (MSPB) enforce the prohibitions against federal employment discrimination codified in the CSRA. The OSC will defer those bases of discrimination under EEOC's jurisdiction to the respective federal agency and its EEO process. The CSRA also prohibits employment discrimination in the federal government based on marital status, political affiliation and conduct which does not adversely affect the performance of the employee, none of which are within EEOC's jurisdiction. Moreover, the law defines ten other prohibited personnel practices in the federal government, all of which fall under the jurisdiction of the OSC and the MSPB. See Prohibited Personnel Practices at http://www.osc.gov/ppp.htm.
Additional information may also be found on the the EEOC web site located at http://www.eeoc.gov/
Wages and Benefits
Sky caps at the busiest metro airports pull in $70,000 to $100,000 a year, most of it in cash from tips. Tips make up a considerable amount of their income. Tips top out at about $300 per day for peak earners.
Salaries and benefits can vary. For an updated look at salaries in the aviation industry, view the Avjobs.com Salary Report.
Where the jobs are and who hires
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Opportunities for Advancement
A sky cap may advance to the position of supervisor of sky cap or to a sales representative.
Outlook for the Future
The aviation industry has gone through periods of tremendous success and innovation, and periods of intense challenges. Today, aviation plays a critical role in our economy and the future of aviation will depend on business and personal travel, aviation fuel costs, and government subsidy and intervention.
Avjobs.com is the premier resource for your career in the aviation and aerospace industry. More aviation companies use Avjobs.com than any other service. Our system is updated daily with the latest job openings. View our latest system statistics in 13 job categories.Whether you are changing jobs or changing careers, you have come to the right place. Your future in aviation can be found at Avjobs.com!
To locate educational facilities with programs related to this position, search Avjobs Aviation School Directory. The Avjobs Aviation School Directory makes researching and finding an aviation college, university, flight school or professional training facility simple.