Airlines Position Descriptions
Fleet Service Clerk: Fleet Service Clerks perform
important operational activities in any of the following
areas: cabin service, line cargo and air freight. Must possess
a high school diploma or equivalent, be able to operate
standard transmission vehicles, and lift 70 pounds.
Attendant: Although your primary responsibility
is passenger safety, you will also assist with the boarding
of the aircraft, provide beverage and/or food service during
flight and maintain a friendly, courteous, caring atmosphere,
establishing a positive image in the eye of the passenger.
You must possess a high school diploma or equivalent, two
years college and/or two years public contact experience.
Friendly outgoing personality with neat, well-groomed appearance.
Your weight must be in proportion to your height. Your height
must be between 5’1-1/2" to 6’0". Your vision must be at
least 20/50 in each eye and you must be willing to relocate.
We are pleased you have expressed an
interest in becoming an American Airlines Flight Attendant.
American's commitment to quality customer service and
employee work life has earned our airline a reputation
as the world in-flight service leader. American Airlines
flight attendants are an important part of our quality
product and in more than 60 years of flying, we have
sought to employ the very best people to serve our valued
customers. In the words of American Airlines long-time
president C.R. Smith, we strive to:
"Treat every customer with dignity and respect - to
make each person feel like the most important person
in the world."
We are currently seeking friendly, service-oriented
people who take pride in their performance and appearance.
The following information will acquaint you with our
qualifications, recruitment process, and training.
Applicants must be at least 20 years of age.
High school diploma or GED, plus at least two years
post-high school education or public contact work experience.
Customer service work experience is preferred.
United States citizen or already possess the legal right
to work in the U.S. including the right to travel to/from
the countries American Airlines serves.
Willing and able to relocate to any of our flight attendant
bases, located in Boston, MA, Chicago, IL, Dallas/Fort
Worth, TX, Los Angeles, CA, Miami, FL, New York City,
NY, San Francisco, CA, and Washington, DC.
Able to lift, push and pull heavy articles as required.
Able to reach all emergency equipment on all aircraft
types. Not to exceed a height maximum of 6'2".
Able to read, write, speak and understand the English
language. Fluent conversational ability in languages
spoken in our destination countries is preferred. Qualified
language speakers earn additional money for assigned
Domestic and International routes and are required to
serve a commitment of up to one year once assigned to
a base. We are actively seeking individuals who have
fluent conversational ability in Japanese and/or Portuguese
as well as other languages.
Those selected for training must attend an unpaid 6
1/2-week training program conducted at American Airlines
Training and Conference Center in Dallas/Fort Worth.
While in training, candidates will participate in open
discussions on American Airlines Customer Service philosophy
and attend classes on in-flight service, aircraft familiarization
and emergency procedures. Accommodations and meals are
provided by American Airlines. Trainees should have
$1,500-$2,000 available for incidental expenses incurred
during training and for relocation to the assigned base.
Travelers Checks may be cashed at the American Airlines
Training and Conference Center in small denominations.
Base assignments are awarded in order of seniority just
prior to graduation based on operational needs. Seniority
within each class is determined by birth date.
Initial uniforms are issued during training and purchased
by new hire flight attendants via payroll deduction
at $20.00 per paycheck.
Once training is successfully completed, new flight
attendants are eligible for the full benefits package.
This includes: comprehensive health insurance, profit
sharing, unlimited (space available) travel privileges
for employee, spouse and children after 6 months of
service, and 16 one-way travel passes each year for
family and friends. A 401K plan and credit union membership
are available for those who wish to join.
A Career Development Program is available for employees
seeking advancement opportunities within the Company.
Flight attendants must complete a 6-month probationary
period at their assigned base. Requests to transfer
to another base are considered after completion of the
6-month probationary period and are awarded in system
seniority order, depending on operational needs.
All flight attendant wages, both Domestic and International,
are governed by the contract agreed upon between American
Airlines and the Association of Professional Flight
Attendants (APFA) and are competitive with other major
airlines. Annual increases are based on Company anniversary
dates as specified in the contract. Expense money is
paid for each hour a flight attendant is away from home
base. Hotels on layovers are provided by American Airlines.
The pay rate for an International flight assignment
is slightly higher than Domestic and, if vacancies exist,
is awarded by seniority bid.
Mechanics perform their duties according to FAA, aircraft
manufacturers and company regulations, specifications, procedures
and instructions. They are required to maintain the airworthiness
of aircraft and their components while in service or undergoing
overhaul and/or modification. Two specific types of mechanics
include Line Maintenance Mechanics and Maintenance Base
Overhaul Mechanics. You must possess a high school diploma
or equivalent, FAA Airframe and Powerplant license. FCC
Second Class Radiotelephone license, or higher, for bench
mechanic duties in Avionics Maintenance at their Maintenance
and Engineering Center. Valid state motor vehicle drivers
license, 24-36 months accreditable work experience and/or
Passenger Service Agent: Passenger Service Agents
promote and sell air travel, provide travel information,
complete reservations for passengers, prepare and issue
tickets, meet and dispatch flights, administer seat passengers
and the collection of tickets. Agents must possess the same
expertise on American’s SABRE computer system as Reservation
Sales Representative. The position requires extensive public
contact. Must possess a high school diploma or equivalent,
two years of college and/or two years of public contact
experience and obtain a well-groomed appearance. Have above
average oral communication skills, type 35 words per minute
and be able to lift 50 pounds.
Pilots have the opportunity to fly the most technologically
modern fleet of aircraft in the industry. Minimum qualifications
include a college degree or its equivalent, being able to
read, write, fluently speak and understand the English language.
Weight must be in proportion to height, height being between
5’4"-6’5", and vision corrected to 20/20. Flying time commensurate
with other qualifications. Certificates, ratings, permits:
FAA Commercial License (multi-engine) with an instrument
rating, no limitations -OR- Current Air Transport Pilot
Rating (multi-engine). Flight Engineer Basic and Turbojet
or FEX written examinations passed within the past 24 months
-OR- Valid Turbojet Flight engineer Certificate. Valid FCC
Restricted Radiotelephone Operator Permit. Valid First Class
FAA Certificate, and you must be willing to relocate.
Programmer Trainees: Opportunities in computer
programming are extensive and include problem analysis,
program specifications and coding and testing of application
software supporting their marketing and flight systems.
Minimum qualifications are an aptitude for programming,
a bachelors degree in Computer Science, Math or Information
Systems with a three hour minimum course in IBM 360/370
Assembly language -OR- One to two years IBM 360/370 programming
experience in Assembly.
Sales Representative: These employees must be knowledgeable
and skillful in making reservations on American and other
carriers as well as hotel accommodations, car rentals, theatre
tickets and other travel related services which may be requested
through the use of SABRE. Along with assisting passengers
with their travel needs, representatives quote fares, provide
flight information and frequently resolve difficulties associated
with a passenger’s travel. You must possess a high school
diploma or equivalent, two years college and/or two years
public contact experience, type 35 words per minute and
have an excellent telephone manner.
Secretarial and Clerical Staff: Qualified applicants
may obtain positions as Records Clerks, Clerk Typists, Secretaries,
Word Processors and many other positions of a clerical nature.
You must possess a high school diploma or equivalent, type
at least 50 words per minute, have prior business experience
and some positions may require shorthand at a minimum of
90 words per minute with word processing capabilities.