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Apply for Supervisor Airport Operations Customer Service Palau job at United Airlines today Supervisor Airport Operations Customer Service Palau job at United Airlines
location on map is approximate

Supervisor Airport Operations Customer Service Palau

United Airlines
Koror
Palau

Hourly: USD
Unspecified

We have a wide variety of career opportunities around the world — come find yours.
Supervisor - Airport Operations
•ROR - Koror Palau
•Overview
+ Focus on leading and developing the skills of front-line co-workers with the goal of delivering consistent and excellent customer service and delivering a quality product in accordance with Company guidelines + Ensure consistency on operational service and product delivery + Lead performance dialogues with front-line co-workers to review metrics performance boards and issues boards + Develop and support standard work and continuous improvement processes + Oversee and support the performance of a team zone or cell + Focus on performance issues with the goal of changing co-worker behavior + Set expectations with front-line co-workers and gain their commitment to act in accordance with Company guidelines and union agreements + Serve as subject matter expert on safety service and procedures
Job Responsibilities
+ Engage front-line co-workers to deliver excellent customer service and an on-time quality product – for example participate in briefings and develop team communications + Engage and recognize external customers + Monitor front-line co-worker behavior with customers (both internal and external) to ensure consistency and compliance with Company guidelines procedures and standards + Monitor the performance of a team zone or cell taking actions as necessary to ensure daily goals are met + Assess and delegate the appropriate work tasks to Service Directors/Leads/Pursers + Identify issues and engage in structured problem solving to assist front-line co-workers in accomplishing work + Conduct trend analyses review key metrics and take actions to address items not on track – lead performance dialogues with front-line co-workers to review metrics performance boards and issues boards + Develop and implement standard work and continuous improvement processes + Set expectations with co-workers with regard to performance standards including consistent and outstanding delivery of service and product + Provide front-line co-workers with regular coaching feedback and recognition as appropriate + Develop skills of front-line co-workers by coaching on performance as it relates to customer service and products + Communicate effectively to ensure priorities are understood and acted upon with clear turnover for continuity across shifts + Serve as a subject matter expert on service and procedures Performance Management Activities + Develop actions plans to affect behavior change (e.g. dependability overall job performance) + Provide technical guidance and interpret company guidelines and procedures and/or union agreements to assist employees in performing functional tasks and to ensure that safety security and service are delivered consistently + Identify address and issue appropriate and timely corrective action in accordance with guidelines + Conduct “routine” investigations as appropriate into performance safety (damages and injuries) complaints and other work issues + Recognize and document excellent performance + Partner with vendor supervisor staff to define and address performance impacting shared goals and service delivery to United’s customers + Participate in peer safety and accident review boards + Confront and address inappropriate behavior and performance issues with specific feedback Administrative Activities + Complete all mandatory regulatory and Company required documentation of activities + Document performance issues into case management system + Attend division/unit/group meetings + Participate on collateral projects + Email/Voicemail follow up
Required
+ Bachelor’s degree or equivalent work experience + Business Acumen/Continuous Improvement + Customer Focus + Accountability + Teamwork + Engagement/Motivation + Safety orientation + Planning/multi-tasking + Must be fluent in English and Palauan (written and spoken) + Strong written and oral communication skills + Experience leading and influencing a team and customer service experience + Conflict resolution and decision making with the ability to lead + Proficient in IT systems and common software appropriate to work group + Must be legally authorized to work in the Republic of Palau for any employer without sponsorship + Successful completion of interview required to meet job qualification + Reliable punctual attendance is an essential function of the position
Preferred
+ Experience supervising or leading a team
Division:
62 Airport Operations
Function:
Professional Opportunities Equal Opportunity Employer – Minorities/Women/Veterans/Disabled
Supervisor Airport Operations Customer Service Palau job at United Airlines
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Supervisor Airport Operations Customer Service Palau job at United Airlines

Supervisor Airport Operations Customer Service Palau job at United Airlines

Supervisor Airport Operations Customer Service Palau job at United Airlines

Supervisor Airport Operations Customer Service Palau job at United Airlines

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