Airline Information Representative

Position Description

Also known as special assistant coordinators, airport informational representatives are hired through the airport. The main responsibility of these representatives is to assist passengers in the terminal with general questions regarding direction, terminal services, or wheelchair access. Representatives often handle customer complaints and as a result are among the more visible airport employees. Some employees function as translators and specialize in working with foreign travelers. There are similar positions, generally known as ground attendants, that are employed through the airlines.

Typical Requirements and/or Experience

Most representatives are entry-level and are required to have a high school diploma, good customer service skills, and a professional attitude and look. Those who will be translating need to know at least two foreign languages.

Wages and Benefits

Salaries and benefits can vary. For an updated look at salaries in the aviation industry, view the Avjobs.com Salary Report.

Training

To locate educational facilities with programs related to this position, search Aviation Schools. Aviation Schools makes researching and finding an aviation college, university, flight school or professional training facility simple.