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Airline Reservation Agent

Position Description

Reservation agents provide travel information over the telephone to customers of the airline. Typically, this information includes trip planning, car rentals, seat availability, fare information, schedules, tours, meals, and other information relevant to the customer's flight plans. Of course, reservation agents also make flight reservations and accept payment over the phone for ticket purchases. In fact, one-third of all bookings are now made directly through airline reservation agents rather than through travel agents.

Reservation agents are usually located at an airline office, not in airports. Employees operate a telephone headset and use one of a variety of reservation systems on a computer network. Uniforms are not required, since agents don't usually deal with the public face-to-face. Shifts vary greatly, as most reservation offices are open twenty-four hours a day.

Typical Requirements and/or Experience

Applicants for reservation agent positions should be high school graduates or the equivalent. They should have typing or keyboarding skills, excellent communication skills, be able to work under pressure, and be able to work weekends, holidays, and overtime hours.

Wages and Benefits

Salaries and benefits can vary. For an updated look at salaries in the aviation industry, view the Avjobs.com Salary Report.


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