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Airline Ticket Agent

Position Description

Ticket agents work at an airline's ticket or baggage counter. They're the "front lines" of the airline, greeting customers when they arrive at the airport, checking luggage, and making seat assignments. They also make ticket sales, reservation changes, and provide information on aircraft boarding, including bad news, such as flight delays and cancellations.

Typical Requirements and/or Experience

Ticket agent applicants should be high school graduates or equivalent, have a neat appearance and good communication skills. Because of the types of situations that can come up on a ticket agent's shift, dealing well with sometimes impatient or angry customers can be an important part of the job.

Wages and Benefits

Salaries and benefits can vary. For an updated look at salaries in the aviation industry, view the Avjobs.com Salary Report.


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