Description, duties, responsibilities

The Gogo Datalink Support Specialist works with the Flight Deck Services team to quickly and efficiently set up services and handle training for new and existing business aviation customers.  The right candidate is detail-oriented and a root cause problem solver.

COME ON BOARD THE GOGO FLIGHT DECK SERVICES TEAM!

How will you make a difference?

• Initiate contact with new customers for service setup, training, and aircraft configuration

• Provide service and troubleshooting for various Avionics equipment

• Communicate regularly (telephone, email, in-person) with existing customers regarding service enhancements, training & changes

• Create & maintain user guides

• Support sales team with customer opportunities

Qualifications

• Bachelor’s Degree in a related field, or equivalent work experience

• 2-4 years’ experience in Aviation (FBO, flight department, airline, or other aviation-related business)

• 10% travel required

Required Skills, Talents, & Experience

• Proven strong customer service and analytical skills

• Ability to work independently and be flexible in a rapidly changing environment

• Initiative, dependability, cooperation and thoroughness in a team environment

Preferred Skills, Talents, & Experience

• Familiarity and/or experience with aviation datalink communications, desired

• Has worked with satellite communications, desired

• Knowledge of aircraft avionics, desired

• Pilots license (private or better) preferred

Gogo Company Overview

Gogo is the only multi-orbit, multi-band in-flight connectivity provider offering connectivity technology purpose-built for business and military/government aviation. Its industry-leading product portfolio offers best-in-class solutions for all aircraft types, from small to large and heavy jets and beyond.

The Gogo offering uniquely incorporates Air-to-Ground systems with high-speed satellite networks to deliver consistent, global tip-to-tail connectivity through a sophisticated suite of software, hardware, and advanced infrastructure supported by a 24/7/365 in-person customer support team.

From turbo-props to VVIP. For owners, flight departments and fleets. Gogo offers tailored connectivity solutions that match your specific aircraft and needs. From foundational air-to-ground service in North America to the most advanced satellite systems globally, our solutions deliver seamless internet, entertainment, and communications in the sky – find your perfect experience below

Key Benefits of the Partnership