Supervisor Passenger Service Aviation Hot
- Manchester, New Hampshire
- Job ID
Supervisor Passenger Service Aviation job at ABM in Manchester NH
Description, duties, responsibilities
Position SummaryA Supervisor as member of the General Managers Staff is charged with the responsibility of organizing and directing subordinate personnel in all aspects of required procedures and standards necessary to maintain a professional first class day-to-day operation. The following is a list of major duties to be performed by the Supervisor:Essential Duties Maintain close liaison with the General Manager on all aspects of the operation on a daily basis advising of any problems encountered or anticipated which should be discussed and resolved. Responsible in matters normally requiring the decision of the General Manager to act on his/her behalf should he/she be absent or unavailable. Such actions are to be documented outlining the incident or subject and the resolution of the problem. Monitor and review on a daily basis all required logs for completeness and accuracy assuring that proper accumulation of permanent records is maintained. Maintain close liaison with Maintenance Technicians on day-to-day equipment problems and assure cooperation of ABM Parking Services personnel with regard to equipment malfunctions. Monitor and review shift schedules to ascertain that staffing requirements are being maintained and overtime demands are kept minimal. Evaluate the progress of employees within the trainee probationary periods advising them of areas needing improvement before permanent status can be assigned. In conjunction with job performance information and the utilization of payroll and cashier records evaluate the progress of employees. Provide additional training when necessary and counsel those with poor attendance records. For future review provide a copy of written warnings for individual personnel files. Prepare and maintain schedules to ensure maximum utilization of available personnel. Contemplated changes of shift assignments are to be discussed and mutually agreed upon with the Manager prior to the initiation of such change. Conduct preliminary investigation on any customer complaint. Conduct preliminary investigation on all matters of discipline. Be familiar with and enforce all policies set forth by the Aviation Department and ABM Parking Services. Review daily attendance reports. Prepare a monthly ticket inventory. Remove abandoned vehicles from the airport facility.Minimum Requirements High School Diploma or GED. Some college course work or equivalent experience preferred. 2 years customer service experience. Must be 18 years of age or older. Must submit to and pass a drug screen. Must meet all the requirements to receive required airport security badge and customs seal including a successful completion of a background check and 10 year work history.
ABM Company Overview
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