Airbus job details and career information

Customer Resolution Specialist Featured

Location
Herndon, Virginia
Wage
Hourly
Job ID
31494584308
Posted
2024-10-30

Airbus is committed to providing reasonable accommodations as an Equal Opportunity Employer to applicants with disabilities. If you require assistance or an accommodation to complete your application please contact us at ...@airbus.com

Notice: Know Your Rights: Workplace Discrimination is Illegal

Notice: Pay Transparency Nondiscrimination (English)

Aviso: Transparencia en el Pago No Discriminacio?n (Spanish)

Job Description:

Job Description:

Satair is looking for a Customer Order Specialist to join our team based in Herndon Virginia.

The Customer Order Specialist (COS) is responsible for responding to customer inquiries and processing orders for spare parts for Airbus aircraft as well as parts for competitor aircraft for customers in the Americas region.

Meet the team:

You will get an exciting job in an innovative growing global company with a world-class service ambition. Our culture is non-bureaucratic with a hands-on professional approach and customer-centric mindset. What we do is so much more than distribution support and service; we deliver excellence when its needed and where its needed so people all over the world can connect.

Your working environment:

The Washington D.C. metro area is home to multiple Airbus offices: In our nations capital you will find the Airbus Experience Center a collection of interactive multimedia exhibitions highlighting the extensive role the company plays in the aviation aerospace and defense industries in the U.S. and around the world. The D.C. area is also home to our regional corporate headquarters - located adjacent to Washington Dulles International Airport (IAD) - it makes flying in a breeze!

How we care for you:

Financial Rewards: Competitive base salary incentive compensation which may include profit sharing schemes retirement savings plan and the ability to participate in an Employee Stock Ownership Plan ("ESOP")

Work/Life Balance: Paid time off including personal time holidays and a generous paid parental leave program.

Health and Welfare: Comprehensive insurance coverage including medical (traditional and high-deductible health plans) prescription dental vision life disability Employee Assistance Plan ("EAP") and other supplemental benefit coverages.

Individual Development: Upskilling and development opportunities through our global Leadership University including unlimited access to 10000+ e-learning courses focusing on ways to develop your employability certifications career path as well as the opportunity to participate in accelerated development programmes and both national and international mobility.

Primary Responsibilities:

1. Order Processing: 60%

Process customer orders quotations initial order receipts order entry sourcing escalation backorders general logistics etc. for aircraft parts and services in response to customer needs.

Provide requested information on part availability cost sourcing returns discrepancies transportation delivery and follow up to meet customer expectations.

2. Relationship Building: 20%

Engage in basic level relationship-building with customers emphasizing the positive services and qualities of the Satair Group to encourage customer confidence and grow the business.

Identify alternative solutions and steer customers to proper sources for required material to ensure complete customer service and satisfaction.

3. Technical Support: 10%

Support Sales and Finance debt account reconciliation efforts to help maximize company profitability.

Respond to technical inquiries utilizing Technical Documentation and liaising with technical and engineering departments to respond to customer inquiries.

4. Other Duties as Assigned: 10%

Education:

An Associates Degree in Business Sales Administration or a related field or an equivalent combination of education and experience is required.

Experience:

2+ years of customer service experience in a fast-paced environment is required.

Experience in the aviation industry or military support environment is preferred.

Technical Systems Proficiency:

PC literacy including intermediate word processing spreadsheet data entry and database skills.

Basic knowledge of Google Suites (Sheets docs slides)

Basic knowledge of SAP preferred

Take your career to a new level and apply online now!

A full job description will be provided to candidates whom progress to interview stage or any candidate upon request.

This job requires an awareness of any potential compliance risks and a commitment to act with integrity as the foundation for the Companys success reputation and sustainable growth.

Company:

Satair USA Inc.

Employment Type:

US - Direct Hire

Experience Level:

Entry Level

Remote Type:

Flexible

Job Family:

Material Support and services

-----

Job Posting End Date: 11.15.2024

-----

Airbus provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race color religion sex sexual orientation gender identity national origin age disability genetics pregnancy marital status veteran status or other legally protected status. In addition to federal law requirements Airbus complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment including recruiting hiring placement promotion demotion termination layoff recall transfer leaves of absence compensation benefits and training. Airbus expressly prohibits any form of workplace harassment based on race color religion sex sexual orientation gender identity national origin age disability genetics pregnancy marital status veteran status or other legally protected status. As a matter of policy Airbus does not sponsor visas for US positions unless specified. Only applicants with current work authorization will be considered. Airbus does not offer tenured or guaranteed employment. Employment with Airbus is at will meaning either the company or the employee can terminate the employment relationship at any time with or without cause with or without notice. Airbus reserves the right to revise or change job duties and responsibilities as the need arises. This position description does not constitute a written or implied contract of employment.

By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus.

Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background age gender disability sexual orientation or religious belief.

Airbus is and always has been committed to equal opportunities for all. As such we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to ...@airbus.com.

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The following jobs have been promoted on the Aviation Ad Network and are to be considered - current, newsworthy aviation employment information (FYI). No guarantee is made as to the accuracy, completeness or timeliness of any information, projections or opinions in announcements obtained through the promoted jobs. The information contained in this announcement is compiled for the convenience of site visitors and is accepted by the site visitor on the condition that errors or omissions are not the responsibility of Avjobs and shall not be made the basis for any claim, demand or cause of action. Please visit this companys web site for additional details and information. Please reference Avjobs when applying.

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Airbus is accepting resumes and actively recruiting for this Customer Resolution Specialist position in Herndon, Virginia. Be sure to send your resume using the "Apply Now" button or by following the application instructions provided by the employer.

Customer Resolution Specialist

Location: Herndon VA

Industry: Aviation
Occupational Category: Business Operations
Hours: Full-time, 40 hours per week
Salary: USD 0

Description: Airbus seeks a Customer Resolution Specialist.

Airbus is committed to providing reasonable accommodations as an Equal Opportunity Employer to applicants with disabilities. If you require assistance or an accommodation to complete your application please contact us at

Notice: Know Your Rights: Workplace Discrimination is Illegal

Notice: Pay Transparency Nondiscrimination (English)

Aviso: Transparencia en el Pago No Discriminacio?n (Spanish)

Job Description:

Job Description:

Satair is looking for a Customer Order Specialist to join our team based in Herndon Virginia.

The Customer Order Specialist (COS) is responsible for responding to customer inquiries and processing orders for spare parts for Airbus aircraft as well as parts for competitor aircraft for customers in the Americas region.

Meet the team:

You will get an exciting job in an innovative growing global company with a world-class service ambition. Our culture is non-bureaucratic with a hands-on professional approach and customer-centric mindset. What we do is so much more than distribution support and service; we deliver excellence when its needed and where its needed so people all over the world can connect.

Your working environment:

The Washington D.C. metro area is home to multiple Airbus offices: In our nations capital you will find the Airbus Experience Center a collection of interactive multimedia exhibitions highlighting the extensive role the company plays in the aviation aerospace and defense industries in the U.S. and around the world. The D.C. area is also home to our regional corporate headquarters - located adjacent to Washington Dulles International Airport (IAD) - it makes flying in a breeze!

How we care for you:

Financial Rewards: Competitive base salary incentive compensation which may include profit sharing schemes retirement savings plan and the ability to participate in an Employee Stock Ownership Plan ("ESOP")

Work/Life Balance: Paid time off including personal time holidays and a generous paid parental leave program.

Health and Welfare: Comprehensive insurance coverage including medical (traditional and high-deductible health plans) prescription dental vision life disability Employee Assistance Plan ("EAP") and other supplemental benefit coverages.

Individual Development: Upskilling and development opportunities through our global Leadership University including unlimited access to 10000+ e-learning courses focusing on ways to develop your employability certifications career path as well as the opportunity to participate in accelerated development programmes and both national and international mobility.

Primary Responsibilities:

1. Order Processing: 60%

Process customer orders quotations initial order receipts order entry sourcing escalation backorders general logistics etc. for aircraft parts and services in response to customer needs.

Provide requested information on part availability cost sourcing returns discrepancies transportation delivery and follow up to meet customer expectations.

2. Relationship Building: 20%

Engage in basic level relationship-building with customers emphasizing the positive services and qualities of the Satair Group to encourage customer confidence and grow the business.

Identify alternative solutions and steer customers to proper sources for required material to ensure complete customer service and satisfaction.

3. Technical Support: 10%

Support Sales and Finance debt account reconciliation efforts to help maximize company profitability.

Respond to technical inquiries utilizing Technical Documentation and liaising with technical and engineering departments to respond to customer inquiries.

4. Other Duties as Assigned: 10%

Education:

An Associates Degree in Business Sales Administration or a related field or an equivalent combination of education and experience is required.

Experience:

2+ years of customer service experience in a fast-paced environment is required.

Experience in the aviation industry or military support environment is preferred.

Technical Systems Proficiency:

PC literacy including intermediate word processing spreadsheet data entry and database skills.

Basic knowledge of Google Suites (Sheets docs slides)

Basic knowledge of SAP preferred

Take your career to a new level and apply online now!

A full job description will be provided to candidates whom progress to interview stage or any candidate upon request.

This job requires an awareness of any potential compliance risks and a commitment to act with integrity as the foundation for the Companys success reputation and sustainable growth.

Company:

Satair USA Inc.

Employment Type:

US - Direct Hire

Experience Level:

Entry Level

Remote Type:

Flexible

Job Family:

Material Support and services

-----

Job Posting End Date: 11.15.2024

-----

Airbus provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race color religion sex sexual orientation gender identity national origin age disability genetics pregnancy marital status veteran status or other legally protected status. In addition to federal law requirements Airbus complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment including recruiting hiring placement promotion demotion termination layoff recall transfer leaves of absence compensation benefits and training. Airbus expressly prohibits any form of workplace harassment based on race color religion sex sexual orientation gender identity national origin age disability genetics pregnancy marital status veteran status or other legally protected status. As a matter of policy Airbus does not sponsor visas for US positions unless specified. Only applicants with current work authorization will be considered. Airbus does not offer tenured or guaranteed employment. Employment with Airbus is at will meaning either the company or the employee can terminate the employment relationship at any time with or without cause with or without notice. Airbus reserves the right to revise or change job duties and responsibilities as the need arises. This position description does not constitute a written or implied contract of employment.

By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus.

Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background age gender disability sexual orientation or religious belief.

Airbus is and always has been committed to equal opportunities for all. As such we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to

Responsibilities:

Educational requirements:

Experience requirements:

Desired Skills:

Qualifications:

Benefits:

Incentives:

Date Posted: 2024-10-30

Please Apply by: 2024-11-15