Internship Client Success Intern Hot
- Grand Prairie, Texas
- Job ID
Internship Client Success Intern job at Airbus Helicopters in Grand Prairie TX
Description, duties, responsibilities
Airbus is an international pioneer in the aerospace industry. We are a leader in designing manufacturing and delivering aerospace products services and solutions to customers on a global scale. We aim for a better-connected safer and more prosperous world. A commercial aircraft manufacturer with Space and Defense as well as Helicopters Divisions Airbus is the largest aeronautics and space company in Europe and aworldwide leader. Airbus has built on its strong European heritage to become truly international with roughly 180 locationsand12000 direct suppliersglobally. The company has aircraft and helicopter final assembly lines across Asia Europe and the Americas and has achieved a more than sixfold order book increase since 2000. Position Summary Develop and maintain processes procedures and KPIs as assigned. Develop processes by collecting logistics information used to provide a more efficient dependable system for notifying customers of shipping details and tracking information on a daily basis. Perform a variety of routine clerical tasks and duties such as preparation of documents and records in accordance with detailed instructions or standard practices. Work within ERP system (SAP) to learn and develop skills and support the overall department. Primary Responsibilities - Development Processes for Customer Notification and Internal KPI Reporting: 65% - Develop Microsoft Office and Google G Suite Skills - Establish process and procedure for providing customers with shipping details and tracking information - Maintain weekly and monthly reporting and measurementof KPIs as assigned - Develop processes to enable paperless reporting for internal metrics - Propose new ways simplify tasks regularly as skills increase - Work regularly with CSR and AOG CSR Team members to coordinate customer order details and transmit information - Export Data from SAP to analyse and present in presentation format through Microsoft Office Suite an Google G Suite - SAP Microsoft Office Google Suite and other Systems: 25% - Develop procedures for daily / weekly updates for internal reporting and customer delivery dates using SAP and Google G Suite - Develop skills and understanding of logistics processes to help improve customer communication - Learn financial impact of how process impact customer satisfaction and On Time delivery to plan (OTR5b) - Extract data within SAP perform data analysis using pivot tables in Microsoft Office and Google G Suite and other systems as required per the process requirements - Learn Sales Order Parts Pricing and Order Entry functions in SAP - Task Assignments: 10% - Log or perform clerical duties as needed - Work closely with Manager and Supervisor of Command Center on daily tasks - Coordinate with Airbus DFW Warehouse and Logistics teams for AOG and Counter to Counter logistics details - Learn to all aspects throughout to support customers both internal and external. - Be a backup to CSR positions when a co-worker is out of the office - Attend meetings as assigned. Report necessary information to management as needed Additional Responsibilities - Other duties as assigned. Education Qualified Experience / Skills / Training: Required - High school diploma and currently enrolled in an undergraduate degree program. Required Experience: - Understanding of Microsoft Office Suite with heavy emphasis on Excel. - Requires no formal work experience. Must be able to adapt to routine tasks and duties Preferred - Google G Suite - SAP experience Required Licensure/Certifications: - N/A Required Knowledge Skills Demonstrated Capabilities: - Microsoft Office Suite proficient Organizational Skills Communication Skills (Spoken Written Influencing Proficiency in Other Languages): - Must be able to communicate professionally both verbally and in writing Technical Systems Proficiency - Microsoft Office - Telephone - Xerox Travel Required - 0% Domestic and International Citizenship - Authorized to Work in the US Clearance - None Decision Making Complexity - Work is reviewed for soundness of judgment and overall adequacy and accuracy - Works under general supervision - Must be fully autonomous in daily activities - Interact with various departments - Refers to policies and practices for guidance - Solves routine problems of limited/moderate scope and complexity - Keep work organized to report data - Work independently with desktop instructions to create SAP orders as required Direct Reports Organizational information: - Exempt: 0 - Non-exempt: 0 Job Dimensions Contributions To Success - Presentations created for MRO could be displayed throughout Airbus - Work with customers to meet customer demand - Must be accurate on all processes. - Maintain reporting for up to 2000 lines of open WIP inventory. Nature Of Contacts - Work closely with leads and MRO Business Manager. Some communication with external suppliers and both internal and external customers weekly - Involved Communication on a regular Basis with internal and external parties Physical Requirements - Onsite: daily - Vision: able to see and read computer screen and other electronic equipment with screens able to read documents reports and engineering drawings. Daily - Hearing: able to hear to participate in conversations in person and via teleconference or phone and to hear sounds on production floor including safety warnings or alarms. - Daily - Speaking: able to speak in conversations and meetings deliver information and participate in communications. Daily - Equipment Operation (personal computer telephone copies fax machine and related office equipment and using electronic identification card to enter building floors and internal doors): able to operate most office and personal electronic equipment and some tools Daily - Carrying: able to carry documents tools drawings electronic equipment up to 30lbs/14kgs. Daily - Lifting: able to lift documents tools drawings electronic equipment up to 30lbs/14kgs. Daily - Pushing / Pulling: able to push and pull small office furniture and some equipment and tools. - Weekly - Sitting: able to sit for long periods of time in meetings working on computer. - Daily - Squatting / Kneeling: able to squat or kneel to retrieve or replace items stored on low shelving. - Standing: able to stand for discussions in offices or on production floor.=Daily - Travel: able to travel independently and at short notice. 0% - Walking (include routine walking such as to a shared printer to retrieve documents): able to walk through office and production areas including uneven surfaces. Daily - Personal Protective Equipment required: Required PPE includes but is not limited to Safety Shoes Safety Glasses Hearing Protection Respirators/Masks and/or Protective Gloves as required by site and/or customer site daily Equal Opportunity All qualified applicants will receive consideration for employment without regard to race color sex sexual orientation gender identity religion national origin disability veteran status age marital status pregnancy genetic information or other legally protected status As a leader in our field Airbus Helicopters Inc. provides relocation assistance for qualified positions and a comprehensive compensation and benefits package. As a matter of policy Airbus Helicopters Inc. does not sponsor visas for US positions unless specified. Only applicants with current work authorization will be considered. Airbus Helicopters Inc. does not offer tenured or guaranteed employment. Employment with Airbus is at will meaning either the company or the employee can terminate the employment relationship at any time with or without cause with or without notice. NOTE: Airbus Helicopters Inc. reserves the right to revise or change job duties and responsibilities as the need arises. This position description does not constitute a written or implied contract of employment. This position offers the following benefits: Medical insurance Prescription insurance Healthcare Advocacy Employee Assistance Program Health Savings Account Paid Vacation Paid Personal/Sick Time Paid Holidays Bonus(es). After one year of service can elect to participate in 401(k). These are our current benefit offerings for the 2021 plan year and are subject to change without notice. Job Posted by ApplicantPro
Airbus Helicopters Company Overview
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