Analyst senior Analyst Customer Insight Strategy Featured
- Ft Worth, Texas
- Job ID
Analyst senior Analyst Customer Insight Strategy job at American Airlines in Ft Worth TX
Description, duties, responsibilities
Location: DFW Headquarters Building 8 (DFW-SV08)Additional Locations: NoneRequisition ID: 40116IntroAre you ready to explore a world of possibilities both at work and during your time off? Join our American Airlines family and youll travel the world grow your expertise and become the best version of you. As you embark on a new journey youll tackle challenges with flexibility and grace learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!Why youll love this job This job is a member of the Membership Strategy Team within the Loyalty Division. Responsible for driving strategic assessments of the AAdvantage loyalty program.What youll do Identifies and recommends opportunities for changes to AAdvantage to enhance customer loyalty and drive incremental value to American Leads innovative loyalty projects including leveraging flight data competitive data and customer data to design and implement AAdvantage program and product enhancements that strengthen AAs relationship with customers Performs analyses using database software and tools; producing thoughtful actionable insights from data analyses and customer behavior observations and using those insights to develop and present loyalty strategies Facilitates extensive cross-departmental collaboration with Revenue Management IT Marketing Sales and FinanceAll youll need for successMinimum Qualifications- Education and Prior Job Experience Bachelors degree in relevant field 3 years of professional work experiencePreferred Qualifications- Education and Prior Job Experience Masters of Business Administration Previous loyalty marketing CRM insights customer behavioral sciences experience Strategy experience in customer focused companies/industries Strong communicator and story teller adept at bringing powerful insights and recommendations to life in narratives that can be shared across all levels of the organizationAll youll need for successSkills Licenses and Certifications Ability to be a resourceful creative thinker; proactive in suggesting improvements and ideas Ability to collaborate and build consensus in team environments Ability to demonstrate exceptional analytical skills required with an emphasis on problem solving Ability to quickly learn new systems to mine data for insights that form strategy recommendations Ability to handle multiple projects simultaneously with attention to detail and changing priorities Ability to analyze customer behavior to uncover needs wants and motivations to drive loyalty and improve the customer experienceWhat youll getFeel free to take advantage of all that American Airlines has to offer: Travel Perks: Ready to explore the world? You your family and your friends can reach 365 destinations on more than 6800 daily flights across our global network. Health Benefits: On day one youll have access to your health dental prescription and vision benefits to help you stay well. And thats just the start we also offer virtual doctor visits flexible spending accounts and more. Wellness Programs: We want you to be the best version of yourself - thats why our wellness programs provide you with all the right tools resources and support you need. 401(k) Program: Available upon hire and depending on the workgroup employer contributions to your 401(k) program are available after one year. Additional Benefits: Other great benefits include our Employee Assistance Program pet insurance and discounts on hotels cars cruises and moreFeel Free to be yourself at AmericanFrom the team members we hire to the customers we serve inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers suppliers communities and shareholders helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on lifes journey? Feel free to be yourself at American.Additional Locations: NoneRequisition ID: 40116Nearest Major Market: Fort WorthNearest Secondary Market: DallasJob Segment: Database CRM Revenue Management MBA Technology Finance Management
American Airlines Company Overview
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