Specialist System Support Center Hot

Specialist System Support Center job at American Airlines in Phoenix AZ

Description, duties, responsibilities

Intro

Are you ready to explore a world of possibilities both at work and during your time off? Join our American Airlines family and youll travel the world grow your expertise and become the best version of you. As you embark on a new journey youll tackle challengeswith flexibility and grace learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Why youll love this job

• ??This job is a member of the Customer Planning Team within the Customer Experience Division.

• ?Responsible for acting as a resource for centralized information and support for airport personnel.

What youll do

• Supports core department responsibilities: phone support re-accommodation planning irregular operation resolution and airport application release testing for QIK and Gate-Reader

• Assists front-line airport agents with real-time events with a wide range of support including: functional Sabre QIK ticketing passenger check-in functions irregular operations recovery planning policies and procedures coordinate with IOC supporting Flight In Trouble related events and solving employees facing challenges with functions and tasks impeding their efforts

• Supports operational readiness issues such as: inop seats aircraft routing changes and limited schedule change functions (creation of charters ferries and extra sections)

• Serves as a centralized source of information for front-line airport agents

• Supports test functions for ongoing application releases for QIK-Check Gate-Reader and Kiosk

• Provides virtual station customer processing support during system outages and failures

• Supports process and technology changes triggered by ancillary related initiatives

• Supports emergency drill functions and applications

• Ability to work varied days/hours including holidays

All youll need for success

Minimum Qualifications- Education and Prior Job Experience

• ?High school diploma or GED equivalency

• 1 years work experience with airline reservation systems (either in reservations agent role or airport customer service role)

Preferred Qualifications- Education and Prior Job Experience

• N/A

Skills Licenses and Certifications

• ?Knowledge of Microsoft Office to include Word Excel PowerPoint Outlook etc.

• Knowledge of the airline reservations systems

• Ability to be highly motivated with positive attitude

• Ability to be a team player and self-starter

• Ability to be highly organized

• Ability to perform effectively and efficiently within a fast-paced work environment

• Ability to work independently and willingness to own and effectively resolve problems

• Ability to recommend and make effective timely decisions

• Ability to clearly understand the impact of irregular operations and deploy sound solutions

• Ability to adapt to changes particularly to automated solutions

• Ability to anticipate internal and external customer issues and preplan resolutions

• Ability to effectively utilize applications/systems specific to position

What youll get

Feel free to take advantage of all that American Airlines has to offer:

• Travel Perks: Ready to explore the world? You your family and your friends can reach 365 destinations on more than 6800 daily flights across our global network.

• Health Benefits: On day one youll have access to your health dental prescription and vision benefits to help you stay well. And thats just the start we also offer virtual doctor visits flexible spending accounts and more.

• Wellness Programs: We want you to be the best version of yourself - thats why our wellness programs provide you with all the right tools resources and support you need.

• 401(k) Program: Available upon hire and depending on the workgroup employer contributions to your 401(k) program are available after one year.

• Additional Benefits: Other great benefits include our Employee Assistance Program pet insurance and discounts on hotels cars cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers suppliers communities and shareholders helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on lifes journey? Feel free to be yourself at American.

EQUAL EMPLOYMENT OPPORTUNITY/ AFFIRMATIVE ACTION POLICY

American Airlines maintains a continuing policy of nondiscrimination in employment. It is our policy to provide equal opportunity and access for all persons without regard to race color religion sex sexual orientation gender identity national origin age disability or status as a disabled veteran or other protected veteran in all phases of the employment process and in compliance with applicable federal state and local laws and regulations. This policy of nondiscrimination shall include but not be limited to the following employment decisions and practices: hiring; upgrading; promotions; demotions or transfers; layoffs; recalls; terminations; rates of pay or other forms of compensation; selection for training including apprenticeship; and recruitment or recruitment advertising.

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American Airlines Company Overview

The following jobs have been promoted on the Aviation Ad Network and are to be considered - current, newsworthy aviation employment information (FYI). No guarantee is made as to the accuracy, completeness or timeliness of any information, projections or opinions in announcements obtained through the promoted jobs. The information contained in this announcement is compiled for the convenience of site visitors and is accepted by the site visitor on the condition that errors or omissions are not the responsibility of Avjobs and shall not be made the basis for any claim, demand or cause of action. Please visit this companys web site for additional details and information. Please reference Avjobs when applying.